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Reviewed 29 March 2017 via mobile

Rudest most unhelpful staff I have ever come across!!! We arrived at 5.40pm after been travelling the whole day and were told by the receptionist that food would be ending at 6 if we wanted to order something we would have to order now, so we asked the waitress straight away could we order something as we were starving and we were told restaurant is closed!! (20mins Early!!!!!!!) We had to order pizza to be delivered later that evening from the receptionist who was the only nice member of staff, name began with "K" and she said the pizza place nearly knew her personally cos she'd had to ring them so many times so we weren't the first to have to get take away!!!!Room was fine except the incredibly creeky bed that woke us up if we moved during the night!! Myself and my partner were very sick the next day so we just stayed in bed. He made sure to go down to the restaurant early this day to make sure we got food, he went down at 4.35pm and he was told sorry restaurant closed at 4pm, all we wanted was a sandwich or even just some toast but again we had to order pizza!!! They also didn't even tell us when our laundry was back!!!Breakfast was also hurrendous, ants all over the tongs for picking up the pineapple n ants in the milk jug and some dead ones floating in it and very little to chose from. The staff don't offer any kind of cooked eggs and actually stand there watching you eat like they're just waiting on u to leave so they can just get cleared up!! Rooftop bar/restaurant NEVER open!!! On our final morning there before check out, the nice receptionist had kindly organised a trip for us to tiger cave temple! One of the guys from the hotel dropped us in the minibus n we asked him could he pick us up at 9.30 instead of 10.30 as we wanted to get back to get some kind of breakfast after our hike up the 1237 steps at the temple. He told us he was busy at 9.30 and he could do 10, we said we really needed 9.30 as we needed to make breakfast n get showered n packed before check out, so he said he would come at 9.30. We nearly killed ourselves trying to make it down the steep steps at the temple to make it down for 9.30 n he left us sittin there til 10 anyway n on arrival, no sorry or anything having said he would be there at 9.30 for us. Thankfully we still made breakfast just about!! We got ready and at 11.55am we got a call up to the room from reception, we thought it was them tellin us our taxi was there but no, it was the incredibly rude receptionist askin if we were staying on since check out was at 12!!! I have NEVER received any kind of call like this n I have stayed in a lot of hotels!!! We told her we would be down now. When we got down we asked if our taxi had arrived she just looked at our booking ticket which the hotel had booked n just said wait over there. Since she was so "phone happy" ringing us even before check out time, you would think she would have done something helpful n at least rang the taxi to make sure they were on the way as we had a ferry to catch but she didn't care at all!!! Lazy, rude, bad attitude, unhelpful, unprofessional staff n the rooms do not make up for the horrible aura in this hotel, GO ELSEWHERE!!!!!

Stayed: March 2017, travelled as a couple
3  Thank Trail702688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2017

We took this hotel to stay near the airport before our flight in the early morning, but this hotel is quiet good if you have anything you want to do around krabi town.
We stayed there only a short day, but we got an excellent service with a clean big room.
It's not so close to the city center (walking around 10-20 minutes) but they have shuttle service that goes there every hour until 20:00.
If i had something to do in krabi town and i didn't want to stay on budget, i would go for dee andaman hotel.
Airport transfer of course is with charge of 500bht, what is not being told in booking.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank LevyShahar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2017 via mobile

Hotel so far is in a good shave. The Pool is great. The breakfast is average. Not the greatest sortiment. The rooms are ok. Quite loud if the room has direction to the street. Bathrooms however needs to be refurbished asap.

Stayed: March 2017, travelled as a couple
Thank n204ua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2017 via mobile

Very friendly helpful staff, nice hotel, beautiful pool... Nice rooms. Hotel is a bit old so few flaws with the hygiene and equipment. Bathrooms are ok,just few dirty corners. But very good shower with lots of hot water.

Stayed: March 2017, travelled as a couple
Thank klecksi88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2017 via mobile

We knew when we booked it - and from the price - that it wasn't going to be the best hotel we ever stayed in - but it still managed to disappoint.

The breakfast was not very appetizing and the restaurant closed after 4pm - so there's no chance to get any room service after that time.

We had an ants problem although our room was on the forth floor and it was impossible to set the air conditioning so we weren't either freezing or melting.

Highlight was a female staffer who was very helpful with arranging transport and ordering take out.

In terms of experiencing krabi town I would pick one of the other hotels who is closer to the actual town, since it took 15 minutes to get to town from this hotel.

Stayed: March 2017, travelled with family
1  Thank Fabijana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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