Having read the great reviews for this property and the fact that Singapore Airlines sent me the Hilton HHonors, we decided to be here to celebrate my birthday. We wanted to check this place out before deciding to either extending our stay for more nights if the hotel is fantastic or moving out if there is nothing great. Hence, we only booked a night stay here.
Journey - The journey to the hotel is scenic. From far, the hotel appeared to be isolated which is a great hideaway.
Staff - The bellboy is certainly a person with good hospitality with warm smile. Very helpful and eager to assist upon our arrival.
Check-in staff - As the hotel is reserved in the name of my travel companion, the details of the Hilton HHonors were not capture. I handed over the card details to the check-in personnel later on the Hilton HHonors details. Apparently the card was not activated prior to my visit, hence the card could not be utilized. It was unfortunate that I was not able to call the customer service as they had left for the day. Nevertheless, I seek assistance from the check-in staff for assistance the next day.
Room upgrade - As a Hilton HHonors invitation letter, I was informed of the complimentary room upgrade. It was not offered to us and I had to ask the check-in staff. He claimed that the room which we book is the "highest" grade available, hence, there is no upgrade. I was shocked as we booked ourselves in the King Deluxe Mt Yotei. As far as we are concerned, there are Suite in the next level of room. Not sure whether the check-in staff is aware of such rooms being available in the hotel. In any case, that being my birthday eve, I did not bother to kick a fuss and wanted to get to the room immediately. It was disappointing as we thought I could celebrate my birthday in a Suite. Obviously, I wasn't happy. My facial expression was apparent on my disappointment and the check-in staff offered a bottle of wine as a replacement of the complimentary room. I was honest with him that I am picky and will only go for dessert wine as that is my preference. He could not promise me immediately but will "try". I hate this kind of feeling when I appeared to be "begging", hence, left the check-in counter with a bad impression of the hotel.
Room layout - The basin area is within the hotel open compound seen from the bed. Hence, the enclosed shower area is strictly for shower and WC only. Thought this is funny for a "high end" hotel.......
Complimentary dessert wine - Surprised!!!!! A bottle of "Stable" dessert wine from New Zealand arrived at our room. Was surprised that my wish was fulfilled. Though that being my choice, the taste was spoilt by the check-in experience resulting in a bitter dessert wine experience. I would have been more excited being upgraded into a Suite than getting this bottle of wine subsequent to "asking" and making one felt as if begging is required.
Onsen - Great experience, nothing fancy. Certainly a good place for quiet moment. No disturbance from busy crowd.
In-house dining - The steak we had for the night was great but not too fantastic. As our hotel reservation came with the dinner, our choice is obviously limited and restricted in terms of food selection. Hence, will advice you not to choose any of such combination especially if you would like to fancy special cuisine or particular in choice of food.
Breakfast - Choice of food is good. Nothing which I will brag about.
Check-out - Another surprise. The same check-in staff greeted and proceed with the check-out procedures. He informed me that the Hilton HHonor customer service could not activate my membership card as I am required to call the service center personally. In addition, he also informed me that that the membership availability has lapsed and hence, I should not be granted the member privillage. Being informed of such embarassing news first thing in the morning on my birthday has certainly allowed me to start a lousy year, beginning at the Hilton Niseko Village. Oh gosh. Apparently the card which has tied up with Singapore Airlines only be activated should the card is prompted before 31st January 2012. I wished he could have told me at the time of my check-in to avoid such embarassment. To be fair to myself, I have few hotel memberships but concentrating on 2 which I patronize all the times for obvious reasons. Having been through this experience, I will not hesitate to say that I will never ever want to be Hilton HHonor member.
With the experience I had at the initial check-in, it was obvious that no further stay extension required. We left the hotel early in the morning in search of another hotel to celebrate my birthday............ will I be back to Hilton Niseko Village in the near future? The answer is obvious.......
If the Hilton Niseko Village's managment is reading please, you may want to remind your check-in staff to smile to your customers. Their tired face made me feeling tired as well. Thank you.
- Official Description (provided by the hotel):
- Set at the foot of the Niseko Annupuri Mountain, Hilton Niseko Village is the perfect location to enjoy a range of exciting outdoor activities, and we even offer ski-in and ski-out access. The Niseko Village gondola is adjacent to the hotel, bringing you to the top of the mountain in seven minutes. Hilton Niseko Village has been the winner of 'Japan's Best Ski Hotel' at the World Ski Awards 4 years consecutively (2013, 2014, 2015 & 2016). ... more less
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- Also Known As:
- Hilton Niseko Village Hotel Niseko-Cho
- Hilton Niseko Cho
- Hilton Hotel Niseko Village