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“Good tours”

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Hacienda Guachipelin
Toronto
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Good tours”
Reviewed 11 April 2012

The hotel is comfortable and reasonably priced. The tours and tour guides are fantastic. I was lucky enough to be the only person on a horseback tour to a waterfall, and two other North American tourists made for good company on my first zip line tour, taken at the age of 55. The staff excelled in making it work for any level of agility.

I would caution travellers that the hotel is a very long way from Liberia, the nearest town, a small issue if you don't come by car. I got contradictory advice from the desk staff as to travel options, and I applaud the young woman who was willing to point me towards the less expensive solution.

  • Stayed February 2012, travelled solo
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Helpful?
2 Thank carmelincostarica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jose b, Manager at Hacienda Guachipelin, responded to this review, 16 April 2012
Thank you very much for the time in writing your comments, we feel very happy that you had a good time while doing the activities we offer, and that your first Canopy tour was a nice experience, the staff at the hotel strives all the time in satisfying costumers needs. We hope you can come back soon.
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Traveller tips help you choose the right room.   Room tips (168)
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High River, Canada
Level 5 Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 11 April 2012

A comment cannot do justice to the new experiences provided by the package which included a 40 minute horseback ride with a picturesque waterfall pool break. Zip lining in tropical jungle which included rock climbing and repelling. Honours must be paid to Isreal and crew for their expertise and professionalism. As a novice zipliner I was carefully watched and guided at each platform. The Hotel restaurant provided an excellent and varied buffet, before we completed the three mile class four white water tube adventure. Management and staff must be commended for making a day at Volcan Rincon De la Visja a memorable event for nine Canadians visiting Costa Rica.

Room Tip: Go with the flow, your safety is no. 1 in the minds of all employees at RINCON
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  • Stayed March 2012, travelled with family
    • Value
    • Location
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Helpful?
2 Thank RetiredCanadian118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jose b, Manager at Hacienda Guachipelin, responded to this review, 16 April 2012
Excellente!!!! We feel very happy you enjoyed and had a good time with us and that you found VALUE ! in what we offer... That is our goal. Hopefully you can come back and visit us again.
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East Patchogue, New York
Level 5 Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 April 2012

The hotel is beautiful and the massages are great. The food at the restaurant could be improved but the breakfast was great. Also, make sure you visit the national park, they have a gorgeous waterfall, perfect for swimming.

  • Stayed April 2012, travelled as a couple
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Helpful?
1 Thank toddwes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jose b, Manager at Hacienda Guachipelin, responded to this review, 16 April 2012
Thank you very much for your review, good advice on visiting Rincón de la Vieja National Park, is absolutely amazing. We feel glad you enjoyed your stay and our activities. We hope you can come back.
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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 April 2012

My husband, two sons and I recently enjoyed a great couple of days at the Hacienda Guachipelin. The staff could not be more helpful. The food was great - buffet for every meal. You can sign up for an entire day of fun at the hotel. For $85 you will zip line for 1 1/2 hours, horseback ride for 1 1/2 hours, enjoy tubing for an hour, eat a buffet lunch, paint yourself with mud and then relax in a pool of volcanic water, finally swim at the base of a waterfall. Dogs and donkeys roam the grounds and are very friendly. I must stress the best part is the staff. The managers of the hotel and restaurant were very visible and eager to help. When they saw my picky eaters they wanted to know what they could bring for them. On our last day we had a tour of the snake garden. Johnny was our guide. He not only knew his snakes, he told us many interesting facts about Costa Rica. His English was impeccable. These are the nicest people we have met while on any vacation.

Room Tip: Don't take a room near the stables.
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  • Stayed March 2012, travelled with family
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Helpful?
2 Thank marynewton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jose b, Manager at Hacienda Guachipelin, responded to this review, 9 April 2012
Hello, thank you very much for your comments and for not keeping it to yourself, our priority is our costumers, and we will do what is needed to satisfy their needs. We feel very happy you had such a good time with us.
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London, United Kingdom
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 6 April 2012

Our stay at Hacienda Guachipelin was disappointing. We had booked ourselves onto the three night trip advertised on their website which was advertised as running from lunchtime to lunchtime and included activities every morning and afternoon. When we arrived (in time for lunch as advertised in the package) we were told that we were there too early to check in and the man behind reception seemed confused about the package and was not at all helpful at explaining when we would be able to get into our room, what tours we were booked on to or what we could go and do in the meantime. When we did get in to our room it was ok but for the money in comparison to other rooms we had stayed in in Costa Rica it did not seem very good value.

Our first activity was supposed to be at the hot springs. We went to Reception to enquire and were told he could order us some transport and advised that staying for 3 hours would be a good lenght of time - the transport took a while to come and then when we were a short way there he stopped and we were told we had to wait for some others to come who were also wanting to go to the hot springs - after waiting for about 15 minutes they still hadn't arrived and so we continued on without them, having wasted 15 minutes of our day. When we got there we were given a towel each and told that the hot springs were a 5 minute walk down a muddy path into the forest. When we eventually arrived we were in the middle of a building site! Not one person had mentioned to us that there was building work going on until we got there and by that point we were stuck there with no way of getting back to the hotel for 3 hours (not the guy on reception, the taxi driver or the man that handed us the towels at the entrance to the hot springs had mentioned the building work!). In the photos on the website the hot springs look idyllic and we were presented with 3 hours in the middle of a building site. Luckily I must have looked so unimpressed that one of the builders said that there was one final small pool and led us off through the forest to one in a secluded spot which was a slightly better prospect but still not anything like advertised.

Then on the way back to the hotel we didn't want to miss our transport so got out of the pool 15 minutes early to ensure we got back to the road in good time. It turned out the reason they had been so keen for us to stay for 3 hours was that they had other people also booked on a 5 o'clock taxi who didn't have a watch and didn't make it back to the taxi until around half past five so we were again hanging around for other people for ages without any sort of apology from the staff!

After the first day's experience the tours definitely got better with horse riding to the national park at Rincon de la Vieja and a good guided walk where we had a guide to ourselves who spotted white faced monkeys, toucans and Monarch butterflies for us and a great afternoon's tubing where we were again the only two people tubing and had an instructor each.

The food was better than expected with a buffet and cook to order tortillas but after a couple of days got quite monotonous. A couple of night's we walked up to the Mirador which had great views of the volcano and out to the Pacific in the other direction and got a fantastic sunset but we were spooked after spotting a snakeskin right next to the hut on our second trip up there and made a hasty retreat back to the ranch.

All-in-all we wouldn't recommend Hacienda Guachipelin as a place to stay but the tours run by the company that the hotel is affiliated with were great. You can do the tours without staying in the hotel though so if we were to go again that is definitely what we would do.

  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
2 Thank midnightnoodles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jose b, Manager at Hacienda Guachipelin, responded to this review, 9 April 2012
Thank you very much for the time writing your comments, we feel glad you enjoyed part of our activities and our food. Please accept our apologies on the negative experiences you had, we will analyze with our managers and staff what happend and try to improve our services, it is very important for us.
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Additional Information about Hacienda Guachipelin

Property: Hacienda Guachipelin
Address: Parque Nacional Rincon de la Vieja, Rincon de La Vieja 208-5010, Costa Rica
Phone Number:
Region: Costa Rica > Province of Guanacaste > Rincon de La Vieja
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 7 Hotels in Rincon de La Vieja
Price range (per night): ₹ 4,493 - ₹ 9,884
Hotel Class:3 star — Hacienda Guachipelin 3*
Number of rooms: 54
Official Description (provided by the hotel):
Hacienda Guachipelin is a comfortable hotel with 54 rooms, each with private bathroom and hot water. The best Costa Rican ecotourism lodge for adventure travel and nature lovers, located at the entrance of Rincon de la Vieja Volcano National Park. This is the most visited National Park in Guanacaste. For the adventurer, there are many activities like horseback riding, the Canyon canopy tour, Rio Negro Tubing, canyoneering, bird watching, as well as trekking to the crater of Rincon de la Vieja Volcano. Free transportation to the National Park and the hot springs. ... more   less 
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Also Known As:
Hacienda Guachipelin Hotel Rincon De La Vieja

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