I went through a long planning process to get a reservation for my group at this location on the last day of our Napa trip. I went through the booking process, provided a credit card and we showed up on time. Much to my dismay, we were told we had no reservation and were asked for a confirmation email. I had none, nor was I aware that I was supposed to have one. The hostess was dismissive and a bit condescending. To add insult to the situation where eight of us were left without a tour, they told us we needed to leave the lobby area because they were starting the tour we were supposed to be taking.
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