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Reviews (1,027)
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Reviewed 19 November 2017

First positive is that there is a hotel shuttle. With that courtesy rapidly leaving the hotels more and more, it was really appreciated. We were at this facility some 15 years ago on business. Back again on business. It underwent a major facelift in the interim. Very attractive lobby and open check-in area. Plenty of staff on duty to move the guests along. The on-duty manager offered drinking water to all as they entered the check-in line. Nice touch. The room was well appointed, with an ample work area for your computer, etc. Modern lamps with plugs and USB plug-ins for phones, etc. The bed was more than comfortable and a good-sized flat screen TV kept you company when you wanted to see news or ????. Trip Advisor has a good fair price for this facility. If you want a hotel near the San Francisco Airport, whether it be for 1 night or multiple nights, give it a consideration.

Room Tip: Rooms on east side can view the landings at SFO
  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Skip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattSF_Manager, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this reviewResponded 20 November 2017

Thank you for taking the time to write us a review. We had recently renovated the entire hotel and it is great to hear you like the redesign accommodation and amenities offered. Your kind words on the service provided by our associates is much appreciated. Thank you for returning to our hotel after 15 years and we hope to see you soon in the future!

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Reviewed 19 November 2017

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HyattSF_Manager, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this reviewResponded 20 November 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 18 November 2017

The Hyatt is a good hotel for a conference as it is located near the airport and has all the amenities need for a business trip. However it is a good cab ride into San Fransisco and not the best location if you want to visit the city.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Joseph K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattSF_Manager, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this reviewResponded 20 November 2017

Sounds like our hotel was a perfect choice for your recent business trip! Thank you for taking the time to write us a review and glad you enjoyed your stay!

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Reviewed 18 November 2017 via mobile

Stayed here for a couple of nights on a Work trip, more than satisfied. It’s huge, they seem to hold plenty of conventions/conferences but that doesn’t seem to overrun the place.
Rooms are very nicely fitted out, service is great and the food excellent too.
Parking on site and all very easy to do.
Only downside on my stay was the hot tub wasn’t working, pool was warm and clean.

Stayed: November 2017, travelled on business
Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattSF_Manager, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this reviewResponded 20 November 2017

Thank you for your review. We are delighted you enjoyed your stay while on business trip. Your compliment on our service is much appreciated. We are sorry that you were not able to enjoy the hot tub during your stay. Thank you for sharing your experience with us and we hope to welcoming you back in the future!

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Reviewed 17 November 2017

Working away from home is never great. But when you arrive at a hotel jet lagged after an 11 hour flight and discover you have managed to book 3 nights instead of 4 and the hotel is fully booked on the 4th night things don’t look good! However the reception staff were fantastic. They planned to get back to me the following day with an update on availability. However a few hours later I was sorted. So all good.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattSF_Manager, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this reviewResponded 20 November 2017

Thank you for your review. It must be frustrated to learn there was a mistake on your reservation upon arrival, and we are so glad to hear our team was able to help sort everything out for you within a short period of time. Your compliment on our staff is much appreciated. Thank you again for choosing to stay with us and we hope to see you again in the future!

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