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All reviews the executive lounge san francisco nice hotel view of the bay self parking room key convenient location stayed one night shuttle service an early flight airport convenience trail california proximity
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Reviewed 11 July 2019

The airport shuttle was a plus for us. The official time is actually 4am but they were very nice to arrange the shuttle for us earlier as our flight was earlier. Food at the restaurant was nice too and price was reasonable. Sadly we didn't stay long enough in the room

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Audrey C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded 12 July 2019

Thank you for taking the time to complete a review of your stay.

I do apologize for the confusion regarding our shuttle service. To clarify, our shuttle runs every 20 minutes between the hours of 4 am and 12:20 am. Service between 12:20 am and 4 am is provided on demand.

Hopefully your next visit will not be so rushed and you can enjoy some of many wonderful activities to do in the area. Come back a see us again soon

Regards,
John C. Kellites / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2019

I chose this hotel because it is close to the hotel and has a shuttle. I found the room to be clean but somewhat dated. The bed was comfortable. As others have noted the AC unit in the room was quite noisy so if you are a light sleeper be aware. I found it odd that the hotel shuttle makes a stop at an offsite airport parking lot on the way to the airport. I barely heard the airplanes that fly nearby when the air conditioning wasn't running.

I probably would not stay here again as there are other Hilton properties nearby.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank drrosenthal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded 6 July 2019

Thank you for taking the time to complete a review of your stay with us. Your feedback is extremely helpful and you can be assured we will focus on how we can improve on the areas you highlighted for us.

I do hope you will give us another opportunity. I am confident that your next stay with us will leave you with a much better impression of our hotel. We want you to think of us as much better than “OKAY” and I know we can make that happen.

Regards,
John C. Kellites / General Manager

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Reviewed 4 July 2019

Must say that Cyrus at the Front Desk was welcome relief for the start of our one month in Europe. The trip had gotten off to a rough start and he was very much the welcoming soothing presence we needed. Also, Room 1110 (double room suite) was nice. Lounge is open until 11 PM which is a bummer for those of us burning the candle at both ends.

Shuttle to airport is convenient albeit you are some distance from SFO. Factor time into your schedule for that. The shuttle stops at one other hotel.

Thanks, Cyrus!

Date of stay: July 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank timothyy298
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded 4 July 2019

Thank you for finding the time to share your experience. Thank you also for recognizing Cyrus, we do consider ourselves very fortunate to have him on our team. You can be assured that I will share your comments with Christina and the other hotel staff members.

Thank you for staying with us and we hope you come back to see us again soon.


Regards,
John C. Kellites / General Manager

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Reviewed 1 July 2019

Room was called a deluxe room but seemed to be just a standard room with view of roof and parking lot. Comfortable bed and large screen TV. Near walking path near bay that was nice. Was not near any dining other than over-priced restaurant in hotel.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank LoriGrg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded 1 July 2019


I would like thank you for sharing your experience with us. Your feedback is greatly appreciated and will help us to continue improving our service levels.

Downtown Burlingame is an excellent option if you are looking for alternative dining venues. Located only a few miles away it offers a wide variety of international cuisine. If you do not have a vehicle the Burlingame Trolley offers convenient complimentary transportation to the many shops and restaurant the city has to offer.

Thank you for staying with us and we hope you come back to see us again soon.

Regards,
John C. Kellites / General Manager


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Reviewed 22 June 2019 via mobile

From the moment of check in to the checkout, the staff was extremely professional and courteous. JC in the front desk went out of his way to give us a Bay view room once he found it was our anniversary. The housekeeping staff extremely friendly and always greeting with a smile. Very clean rooms and awesome shuttle service to downtown Burlingame.

Date of stay: June 2019
Trip type: Travelled with family
1  Thank 648qaisa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded 22 June 2019

Thank you so much for finding the time to complete a review of your stay with us and highlighting so many of our wonderful features. The feature I feel most fortunate to have is my wonderful staff…such as JC. We are blessed to have JC on our team and thank you for recognizing him.

I hope you have the opportunity to come see us again soon.

Regards,
John C. Kellites / General Manager

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