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“Fine, but the parking...”

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Los Angeles Marriott Burbank Airport
Ranked #5 of 20 Hotels in Burbank
Certificate of Excellence
Reviewed 18 July 2011

Very nice bed, and quiet, plus a decent fitness center and a welcoming lobby. Plus the proximity to Burbank Airport can't be beat! Got a great rate too. My only beef is that they charge for parking. I think it was $15?

  • Stayed: July 2011, travelled on business
    • Value
    • Sleep Quality
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Thank ManfishNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this reviewResponded 27 July 2011

Thank you for taking the time to let us know about your stay at the Los Angeles Marriott Burbank Airport Hotel. A convenient location and a great rate is positive feedback we enjoy reading! While we understand that parking fees can be inconvenient, they allow us to supply you with the very best service and security for your vehicle. We hope to welcome you back on your next visit to the area.

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717 - 721 of 886 reviews

Reviewed 13 July 2011

We stayed here for a dance convention and right from the start the service was horrible. The manager did not have the room we reserved available and gave us a 1 bed room (for 4 people). The manager then stated "If you do not like it there is a hotel across the street with a pool". After my husband called from Northern CA another manager gave us a room (but unfortunately 2 of us contracted Lice from the beds linen that was supposedly washed). Ontop of that one family member found feces under the bed while double checking the room before checkout (and not a dirty diaper, actual feces from a person that was dried on the floor). Additionally, another dance parent requested a fridge for their room (since the hotel states "available upon request") and never received one for their grandparents health medicine. And lastly, one family waited in the hotel lobby for 3 hours after check in time because their room was not ready. All staff and management could care less for their job and the customers that come in. Even though this is one hotel from Marriot, I will not do business with any of them.

Pros: N/A

Cons: The above listed

  • Stayed: July 2011, travelled with family
    • Value
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5  Thank usmarine0311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this reviewResponded 23 July 2011

We are very surprised to read your review as your experience is certainly not the norm with our guests. We regret that your conversation with the manager was less than personal and the manner in which it should have been handled will be stressed with our staff.

All guest comments are taken quite seriously. The issues you wrote of regarding the condition of your room are truly unacceptable and have been followed up with our Executive Housekeeping staff. Since there were no records of you contacting management with these unacceptable conditions we are truly surprised by your review. We encourage our guests to bring to our attention any issues they may have during their stay so that we can address them immediately.

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Reviewed 2 July 2011

This hotel advertises a free shuttle to Universal Studios. What they don't tell you is that the service is very, very limited and must be reserved in advance. When we checked in, it was fully booked for the next day and we were basically told "tough luck." So factor in parking at Universal Studios ($15/day) plus the parking fee at the hotel (also $15/day) and consider staying at a nicer hotel that is within walking distance. The hotel itself is also not very nice. We had to change one room where the bed frame was broken and the mattress sagged terribly. Changing the room was a big hassle and took a long time. No free internet or breakfast her either. Do not recommend this hotel.

  • Stayed: June 2011, travelled with family
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2  Thank RRK0505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2011

Clean, crisp linen, fresh air and nice, warm people. For the money, it's well worth it, a bargain. Definitely this will be our favorite place to stay when in LA.

  • Stayed: April 2011, travelled with family
    • Value
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Thank tati-betz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this reviewResponded 13 July 2011

We love our guests! It’s the best compliment to receive being your favorite place to stay in LA. Thank you so much for the great review. We look forward to welcoming you back to the Los Angeles Marriott Burbank Airport Hotel on your next visit to LA. We hope to see you soon!

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Reviewed 27 June 2011

This is a nice place to stay in Burbank. It is spotless. Place is conviniently located if you are flying into the Burbank Airport. Beds are very confortable. The overall atmosphere here is good. There is a Starbucks, Subway, Panda Express, Del Taco, McDonalds across the street and a Fry's electronic store about one block away. I will defenitely stay here again, traffic is not as bad as other areas of LA.

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank ozziecarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this reviewResponded 13 July 2011

Thank you for the great review! It is wonderful to hear back from our guests on how their enjoyed their stay. We look forward to welcoming you back to the Los Angeles Marriott Burbank Airport Hotel.

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Additional Information about Los Angeles Marriott Burbank Airport

Address: 2500 N Hollywood Way, Burbank, CA 91505-1019
Region: United States > California > Burbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Burbank
#5 Business Hotel in Burbank
#9 Family Hotel in Burbank
Price Range: ₹ 11,006 - ₹ 23,250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Los Angeles Marriott Burbank Airport 4*
Number of rooms: 488
Official Description (provided by the hotel):
Receive movie star treatment at Los Angeles Marriott Burbank Airport. Our 50,000 square feet of deluxe meeting facilities, 22 breakout rooms, four VIP boardrooms and convenient services make us a premier conference center in the city. Professionals and vacationers alike will appreciate meals at the Daily Grill in addition to our full-service business center, Media Lounge, valet parking and free shuttle to the Burbank Bob Hope Airport (BUR). Our Burbank hotel also has a state-of-the-art fitness center, two outdoor pools and shaded cabanas surrounding fire pits for a peaceful evening under the California stars. When it comes time to turn in, our two newly renovated California guest towers feature luxurious rooms with soft bedding for a sound night's sleep. Some of Southern California's hottest attractions, including Warner Bros. Studios, Universal Studios and the Hollywood Walk of Fame, are within easy reach when staying at our luxurious Burbank hotel. ... more   less 
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Also Known As:
Los Angeles Marriott Burbank Airport Hotel Burbank
Marriott Burbank Airport Hotel
Burbank Marriott

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