I had read the reviews and was a bit worried but thought we would try it. We arrived I think around 3. No issues checking in. Front desk was very nice and check in was quick. Our room was by the hot tub/spa. The area was very clean and hot tub was nicely heated. We did not use it but very clean. Our room was on the bottom floor with a nice view if the bay. At first low tide and was muddy flats but soon the tide came in and we enjoy the quiet sounds and view of the bay on our deck. Our room was clean and bedding very nice and plush new towels. Yes our desk needed to be updated and replaced as had chips etc but no where did that effect our stay. We could not get our tv to work and the lady from the front desk came down and tried. Once the very nice maintenance gentleman got here he fixed it in less the two mins. The room is very spacious and bathroom very nice. If you are one thst wants matching furniture and high end luxury this might not fit for you. But we found it very nice and clean and comfortable. We did notice they are remodeling many areas and rooms. I can’t compare it to other hotels here as our first time in years staying. We were here mid week and it was super quiet and suited our family.