Although there are very few hotel options in Berkeley, do NOT stay here! I had the worst hotel experience of my life at the Hotel Shattuck, and I travel and stay in hotels for a living. The line for checking in took much longer than needed. There were only 2 people in front of me and there were 2 staff members checking guests in. I waited about 30 minutes until I was helped. Thinking that they were just trying to be good hosts, I didn't mind the wait. It wasn't until I was checking in that I realized that they are completely incompetent and rude, tossing my room keys at me. You need a room key to access the elevator as well as your room. When I went to the elevator and swiped my room key for access to the 5th floor it did not work. I tried using the other key I was given and that was rejected as well. I went back to the front desk to explain the situation. They started rolling their eyes and accusing me of inserting the keys into the elevator incorrectly. It wasn't until they tried the keys themselves that they apologized and give me new keys, which also did NOT work! I asked to be moved to a different room, but instead, they decided to just have a manager give me access to the room they had on file for me. Which is nice said in done, but I still didn't have a key to enter my room! When I finally got into my room I found stains on the towels and bathrobe! I was beyond disgusted! I went back down to the front desk and asked them once again to move me to another room. Instead they just had someone switch out the linens, instead of honoring my request. Then they finally gave me a room key that worked for that room. However, when I returned from dinner that night, the key once again FAILED to give me access to my room! I had to go downstairs for a 5th time to get a new key that would work! There was no apology or compensation whatsoever for the hoops I had to jump through, even when I checked out the next morning and explained my situation to the manger. All I received was a dirty room and rude service! DO NOT STAY HERE!
- Official Description (provided by the hotel):
- The Hotel Shattuck Plaza reopened in June 2009 as the jewel of downtown Berkeley, California. After a multimillion dollar renovation which combined the building’s historic charm with modern technologies and amenities, this landmark, boutique hotel provides an upscale haven for business or leisure travelers. Located two blocks from the UC Berkeley campus and next to the Berkeley BART station, the hotel is perfectly positioned for guests visiting the San Francisco Bay Area. ... more less
- Reservation Options:
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- Also Known As:
- Shattuck Plaza Hotel
- Shattuck Plaza Berkeley