Whereas the reviews are correct the Super 8 Berkeley is a quaint establishment that serves its purpose. However, I was unhappy with the customer service, it all began when I arrived. I arrived around 12:00 AM since I caught the last flight out, to say the least I was tired and was expecting to be greeted in a professional fashion. First off I rang the night bell several times before I was buzzed in by a gentleman who was in his sleeping gear, (that did not bother me as it was late and this was not a five star establishment).
What bothered me was the fact that he hastily asked for my identification and credit card without greeting me. Then he proceeded to take me through the regular hotel protocols in a hurried fashion, whatever questions I did have for him at the time were washed away when I felt rushed out. I asked him to direct me to the location of my room and he said "just go outside you'll see it". The room was more than adequate nice and sweet with all the amenities that are listed below. The room was cleaned thoroughly twice, overall it was clean and a well kept establishment.
Fast forward to the day I was due to leave, as I was walking out of my room at 10:59 AM (check out time is 11:00 AM), I hear the phone ring as such the case I did not answer it as I had a feeling it was the front desk. When I arrived there I viewed the gentleman proceeded to put the phone down and asked if I was ready to check out. Apparently they wanted me out of the hotel as fast as possible. He promptly took my key and, after a few awkward moments I asked if it that'd be all and he stated yes, never asked if I needed a receipt or anything of that sort just said, not even a good bye, all I received was a nod.
I will not be visiting this establishment when I visit the East Bay again. Horrible customer service!
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- Also Known As:
- Super 8 Berkeley Hotel Berkeley