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Villa -
7 Bedrooms, 7 Bathrooms, Sleeps 14
Ironshore, Montego Bay, Saint James Parish, Jamaica

Reviews from our community

Average - based on 5 reviews
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Reviews from our community

Date | Rating
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English first
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English first
Quentin C
Chicago, Illinois
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Disappointing on many levels.”
Reviewed 12 April 2017 for a stay in April 2017
people found this review helpful

I will start with the good, the house looked like the photos , the bedrooms are very nice, spacious and clean. The chef was cool and was a good cook and the housekeepers were good, most of the time. That's about the best I can say, I'll start from the beginning, we were asked for a list of what meal we would like on the day of arrival, gave a list and all that was ready was beef patties and chips. It took the chef 5 hours to cook the dinner because the 4 burner stove only had 2 1/2 working. There was no oven so nothing could be cooked that way, the grill outside didn't have a grate so the chef used a cast iron pan to grill. The refrigerator must had been just turned in and nothing was cold. The power was suspect, couldn't charge an iPad on certain outlets. The pool wasn't turned off, we asked the manager if she could turn it on so the water could circulate, she ignored us and it never was. There was no hot water in the shower, and if it did get hot, it came out in a trickle. No cold water at the bathroom sink and the television which was 15 inches at best didn't work. It was a disappointing day, but things got stranger. We could not use the whole house, upstairs was off limits, (this was not mentioned in any correspondence). We asked them to set up a surprise party for us, the manager said the basement, which didn't have the air on. We said ok but you have to turn the air on. What happened when we went in the basement for the surprise, no air and hot as hell in the basement. We stay there long enough to scream happy birthday and go back upstairs. A little later a bartender shows up for the party, the party was at 5 she shows up at 730, terrible and then opens up the bar, which is in the basement in, was a small room with no ventilation, so it was a mildew smelling room. The bartender (who I think was the managers sister, poured shots in a cup and put ice cubes in the cup so you know she had no clue) after our shots she was looking for money. Now mind you we had gone to the store and had our own liquor, didn't make sense at all. We had to go to the store to get our own food to cook, we took over for the chef and our kids cooked dinner the next day. As I mentioned earlier the manager was just there, never asked us if everything was ok, could she do anything for us, anything we need?.nothing at all. One of the housekeepers walked around with a earphone in her ear, when we asked her to clean our room, she said she wasn't feeling well. Then a few hours later she's outside dancing. You can't make this stuff up, it was like a reality show. Crazy I hope the owner gets that staff together because it can be so much better.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 May 2017
Dear Quentin, I was surprised to read this review. A day after arrival I contacted the group leader and he assured me that everything was fine. Thank you for taking the time to write this review and to point out the areas where we can improve. It is very important for me that our guests have a wonderful time at the villa. I am sorry to hear that you didn't enjoy your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 October 2016 for a stay in October 2016
person found this review helpful

This was my first time in Jamaica and the staff made it memorable. You only turn 50 once, and what s time we had

Value Rooms
Location Cleanliness
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
5 Nov 2016
Dear Sonya,
Thank you for choosing Chateau Gloria Luxury Villa. It was a pleasure having you as guests. We are happy that you enjoyed your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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