We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,096)
Filter reviews
2,096 results
Traveller rating
1,453
368
164
63
48
Traveller type
Time of year
LanguageAll languages
More languages
1,453
368
164
63
48
Show reviews that mention
All reviews vino vino sugar cane swim up room burger restaurant premium section lighthouse restaurant adults only section premium room pool butler fantastic holiday premium guests main pool swim up bar punta cana family hotel golf buggy booking restaurants
Filter
Updating list...
594 - 599 of 2,096 reviews
Reviewed 6 April 2018 via mobile

Nights out in the square are awesome with Willie at the blue bar. Awesome people, great drinks and great experiences!! A great place for both families and adults, so much to do and keep everyone entertained!

Date of stay: April 2018
Trip type: Travelled with family
6  Thank Frankie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director de Relaciones con Clientes at Sensatori Resort Punta Cana, responded to this reviewResponded 6 April 2018

Hi, Frankie M!

Thank you very much for taking the time to provide us with your honest feedback concerning your most recent stay with us. It is always great to know regarding the good time our so valued guests are having while with us. It is very great for our team to learn, how fantastic your holidays were, since this really encourage us to keep doing and providing a great service for our guests.

We are already prepared to welcome you back to our beautiful resort!!

Sincerely yours,
Sensatori Resort Punta Cana´s team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Have just come back from a lovely relaxing holiday is this beautiful resort. The staff were excellent, helpful and friendly, our room a swim up, was lovely , furnishings were modern the room was clean and well maintained. Lots of places to eat and drink all of which we were impressed with. Good sports facilities in the sports hub, plenty to do even on rainy days. Special thanks to Jesiel and Rosa in the pop up bar outside the sugarcane restaurant, both lovely ladies who made us feel so welcome. Can’t wait to return

Date of stay: March 2018
Trip type: Travelled with family
7  Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director de Relaciones con Clientes at Sensatori Resort Punta Cana, responded to this reviewResponded 6 April 2018

Hi, Jennifer S!

Thank you very much for taking the time to provide us with your honest feedback concerning your most recent stay with us. It is always great to know regarding the good time our so valued guests are having while with us. It is very great for our team to learn, how fantastic your holidays were, since this really encourage us to keep doing and providing a great service for our guests.

We are already prepared to welcome you back to our beautiful resort!!

Sincerely yours,
Sensatori Resort Punta Cana´s team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

swim up was lovely lots of room had room 8111 and Sun from early morning till around mid day and afternoon shade which suited us nicely . Had adult only breakfast at the Lighthouse restaurant thanks Mario for the lovely omelettes. Also adult only area at sugarcane buffet which was nice and quiet. Tried the burger bar the Asian and Sicilian all were good K23 was an enjoyable experience. Good service staff were all very nice and helpful nice clean resort , main pool was good but noisy lots of children . Nice beach with a lovely breeze but waves too big red flag flying a lot of the time, an adult only pool would of made it perfect !!! Would give it 5 if there was that adult only pool sorry

Room tip: Room 8111 has morning sunshine and was quite peaceful
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank Terry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director de Relaciones con Clientes at Sensatori Resort Punta Cana, responded to this reviewResponded 4 April 2018

Thank you very much for providing us with your honest review, Terry R.

We are sincerely glad to know you decided to visit us for your vacations. While we are glad to know you did enjoy the time while with us, we are saddened to learn we were not able to fully exceed your expectations. You may rest assured your comments have been shared with the involved departments for the corrective measures to be implemented right away.

We hope to have the chance of hosting you once more in our property.

Truly yours,
Sensatori Resort Punta Cana´s team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

It's hard to write a review when you have literally nothing bad to say. Both the holiday and the hotel were absolutely flawless. We arrived at the hotel tired, mid-afternoon on a Tuesday and were greeted with a lovely glass of Cava/Prosecco/Champagne. Check-in took no time at all and we were promptly delivered to our room by golf cart. The hotel and room were absolutely immaculate in every detail. The room was huge! we had a separate lounge and sleeping area and a huge bathroom that adjoined the master suite. The fridge was well stocked with premium beers and soft drinks and we could order free room service at any time of day (Which we really did take advantage of.) the bars and restaurants were all top notch. I'm never really a fan of buffet style catering but again it was faultless! The quality was great and the choice was overwhelming. The staff were incredibly courteous and you got a sense that they were very well looked after by the hotel management. every one of them went out of their way to help where they could and didn't expect tips but we made sure we did where we could. Even the nightly entertainment which I'm usually not a great fan of was fantastic. the circus show was one of the highlights of the holiday. You can tell they all love to perform and it never looked like they were going through the motions. The beach is stunning, the pool is beautiful and the sports area is great to keep the kids entertained when the weather is a bit on the cool side. I don't like to go back to the same hotel twice as I always assume there's something better out there but for once I think I've found the best hotel in the world. We're already looking at coming back not 12 hours after leaving. Well done to the staff and TUI for over delivering on a 5-star family hotel.

Room tip: Get a swim up room!
Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
10  Thank JohnLimo0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director de Relaciones con Clientes at Sensatori Resort Punta Cana, responded to this reviewResponded 4 April 2018

Hi, JohnLimo0!

Thank you very much for taking the time to provide us with your honest feedback concerning your most recent stay with us. It is always great to know regarding the good time our so valued guests are having while with us. It is very great for our team to learn, how fantastic your holidays were, since this really encourage us to keep doing and providing a great service for our guests.

We are already prepared to welcome you back to our beautiful resort!!

Sincerely yours,
Sensatori Resort Punta Cana´s team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

My boyfriend and I went for 10 nights, arriving home yesterday. We paid extra for an adults only swim up room and we were in room 8107. We loved our room. We didn't have any kids in our swim up and we couldn't hear any kids where we were.

However, the resort advertisement is a bit misleading as this is also a Nickelodeon hotel which Americans/Canadians can book so the hotel is full of children and families. We didn't mind this but if you are looking for a mainly peaceful resort, this probably isn't the one.

There are a few A La Carte restaurants which we tried out and would on the whole say they are worth going to.

Lighthouse (For dinner) - Avoid. Service is terrible and the food isn't good either.

Verdello (Italian) - Service was also terrible in here but food was nice. Wasn't much of the food though so we ended up going to the main restaurant for a second dinner.

Wok Wok (Asian) - Service was great and food was also great, we really enjoyed it here.

Spacewalker (International Cuisine) - This was our favorite of all meals in the hotel. The Beef fillet was the best I've ever had!

Sugarcane (main restaurant all inclusive) - Buffet style. Service was amazing but we ate in premium adults only section. The food was also really good for a buffet. Different theme every day to mix it up. Didn't get bored of the food. Breakfast was our favorite meal of the day!

Overall, we would definitely return to this hotel. We had an amazing holiday with lots of excursions which were all very good. Our favorite trip was Juanillo VIP Catamaran!

The staff work tirelessly and are also so pleasant and lovely. Special shout-out to the staff in VinoVino bar where we went most nights after dinner.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
8  Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Director de Relaciones con Clientes at Sensatori Resort Punta Cana, responded to this reviewResponded 4 April 2018

Hi, Laura B!

Thank you very much for taking the time to provide us with your honest feedback concerning your most recent stay with us. It is always great to know regarding the good time our so valued guests are having while with us. It is very great for our team to learn, how fantastic your holidays were, since this really encourage us to keep doing and providing a great service for our guests.

We are already prepared to welcome you back to our beautiful resort!!

Sincerely yours,
Sensatori Resort Punta Cana´s team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews