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Valentin Imperial Riviera Maya
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Reviews (12,755)
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12,755 results
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9,077
2,548
729
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166
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9,077
2,548
729
235
166
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All reviewsfrench restaurantemerald suitemain poolprivilege packagedon miguelthe lazy river poolbreakfast and lunchroom servicesilver suitestwo swim up barsthe french onion soupsports barcoors lightsushi barmichael jackson showother resortsla hacienda
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63 - 68 of 12,755 reviews
Reviewed 2 weeks ago

93% of the reviews are Excellent to Very Good for this resort. After our 8th trip I will agree with all of them. Enough people have provided positive reviews and I will not add to them. The number of returning guests to this resort ( 15 - 20 couples per day ) during our stay says it all. There will always be someone who does not agree and they are entitled to their opinion. 20 plus trips to the Riviera Maya at multiple resorts and we feel this is the best option for our style of vacation.
If you don't like the dress code for dinner, don't go. If you think the portions are small in some restaurants order an extra entree, its all inclusive. If you object to the extra charge for the cabanas (privilege package) don't buy it. Subject to availability the cabanas are available to guest returning for their fifth visit (big secret) at no cost. Treat the staff with respect and they will respond in kind. Engage them in conversations, they have some great stories. We have never had any issues and we are already planning for a late October trip. A big thank you to The Famous Gilberto Rojas, Angel and Luis at the breakfast and lunch buffet at the beach. They are the "A Team"

  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank williammP4340FS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 1 week ago

Dear recent repeat VIRM Guests,

We would like to thank you for your review and your loyalty to the Valentin Imperial Maya. It is always a pleasure to have you home.

We look forward to welcoming you back at VIM for your 9th visit.

Please let us know as soon as you are ready to come back, our great team will be ready to exceed your expectations again!

E mail : customercare@valentinmaya.com

Wishing you all the best,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

What is there not to like about this adult only resort?! The resort was amazing and the food was exceptional. We have been to a few resorts in the Cancun/Playa Del Carmen area and this was one of the best ones we've been to. No complaints from the food, the service, the facilities and the beach quality.
I know this is one of the more expensive and hard to book resort but it's gonna be well worth it for those looking for some relaxation.

Stayed: October 2017
10  Thank jenlikestotravelNj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 1 week ago

Dear guest,

We are excited to read your review Thank you for such a lovely feedback on this forum.

Our team is pleased to know that you had wonderful and memorable birthday stay with us.On behalf of our team, we would love to welcome you back in recent future

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

This was our first time at this resort and we were very pleased. This resort is beautiful. It is larger than we usually choose; however the grounds are nice and the whole resort is spotless. Every single staff member that we interacted with was pleasant and went out of their way to make us feel welcome. Every meal that we had was delicious. All of the restaurants are good. I particularly enjoyed the Indonesian restaurant, Tamansari, and our waitress, Mary, was so sweet we went back again and asked to be seated in her section. The rooms are amazing. Large and extremely well appointed. The beach is very nice. The only drawback is the rough water, lots of waves, red flag all but one day....but that is no ones fault, and not a big issue for some. I would definitely return to this resort.

Stayed: March 2018, travelled as a couple
3  Thank BonnieF902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 1 week ago

Dear guest,

Thank you so much for your lovely review. It was a pleasure to have you with us!

It is especially lovely that you comment on our staff members, we will be sure to pass this review onto them.

Thank you again for staying we are a “top” hotel, we very much appreciate that.

With best wishes,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Yes, this was our 5th stay at the VIM which should tell you that we find the service, rooms, food, grounds, etc. as being exceptional! If you want to get away to relax and enjoy a warm pleasant environment, then by all means put the VIM at the top of your list to visit! We will be coming back again as this has become our vacation home.

Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
3  Thank MICKEY R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 1 week ago

Dear guest,

Thank you for taking the time to share your thoughts about our hotel and for your loyalty.

We are delighted to learn that you had a thoroughly enjoyable experience and it gives me great pleasure to read your kind words on our perfect service, in-room amenities, good food.

It was wonderful to read your comments and rest assured I will share your feedback with the team who take great pride in ensuring each guest has a memorable stay.

We hope that we have the pleasure of welcoming you back very soon again.

With kind regards,

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Reviewed 2 weeks ago

We spent a week at this resort at the end of March. The resort is very large (164 acres). The grounds are beautifully landscaped and well maintained but you will spend a lot of time walking to and from amenities. Our room was very comfortable and well appointed. We had a second floor ocean front room that had a beautiful view of the beach. There is a lot of beach but only one small section is swimmable. Efforts are made daily to remove the seaweed from the beach. Drink service was very good at both the beach and the pools. One thing to note is if you want access to the best cabanas you will have to pay $130 usd per couple per day as they are all reserved. Maddening and totally not worth it. The 2 buffet restaurants are available only for breakfast and lunch. The food was good at these locations. The alacarte restaurants are only available for dinner. If you like good simple food in adequate quantities the alacarte restaurants are not for you. The food at the alacartes is quite fancy and the portions are very small. I did not enjoy the coffee and actually stopped drinking it. The Don Miguel bar was a good place to wind the evening down and I really enjoyed the Irish coffee. Perhaps the most unenjoyable aspect of the resort is the adherence to a strict dress code for the alacarte dinners. One evening we saw a man being denied entry to the Italian restaurant because he had open toed sandals on. What made this disturbing was that his wife and every other woman had open toed sandals on. Like us I’m sure this couple paid between $4k and $5k and to be denied entry because of this petty rule is enough to give this resort a poor rating. We will definitely not be returning.

Stayed: March 2018, travelled as a couple
10  Thank 420sunseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VALENTIN C, Guest Relations Manager at Valentin Imperial Riviera Maya, responded to this reviewResponded 1 week ago

Dear guest,

Thank you very much for your sharing your review of your first visit to Valentin Imperial Riviera Maya with the Tripadvisor community.

We have taken notes about our dress code and the information you shared with us.

We hope you despite this situation and look forward to seeing you again with us.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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