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1 - 6 of 62 reviews
Reviewed 23 February 2019

While the hotel has tried to improve this run down property, it is not much value for money. As you enter the hotel, the lobby itself is enough to put you off. It is dark and full of mosquitoes. you check in and is led to your room; the elevator is for the Victorian era and you would not want to use it a second time. The internal layout of the hotel is confusing with narrow lanes around a closed courtyard. The facilities is the room are very basic. The wifi connectivity is horrible, enough to drive away business travelers. The complementary breakfast in the morning is also awful with very little variety. On the overall, not a great experience.

Date of stay: February 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank 3,01,267
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
shubham pandey, Revenue Management at Hotel Surendra Vilas, responded to this reviewResponded 21 January 2022

Dear Guest, Thank you for your valued feedback. We have noted that you are not satisfied with some of the services. We have made note of your suggestions and feedback and started working on those points and we ensure that in your next visit you will find the improvements and will be happy from our services. We cherished your last visit and look forward to your next upcoming visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2019

It was really amazing to see rooms at third floor, It is up to the level of 5 star Hotel. Service was really good. Buffet breakfast was good lots of variety was there. Helpful staff. The plus point of this Hotel is location just front of the D.B. Mall M.P. Nagar. Down town hotel close the all attraction and very near to all amenities like market. Corporate offices. Govt. offices. Over all my stay was very comfortable there.

Room tip: Go for third floor room.
Date of stay: February 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank saim0314
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bharat0074, General Manager at Hotel Surendra Vilas, responded to this reviewResponded 15 February 2019

Dear Sir,
Thank you for choosing our hotel and rating us positively. We are very glad to hear that you enjoyed our services and location. We wish to see you soon at your next visit to the city of lakes.

General Manager

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Reviewed 9 November 2018

I stayed in this Hotel after a break of a year, was surprised to see the renovated rooms, which really well placed and maintained. It is a real good budgeted hotel.

Improvement expected is in Kitchen which has not yet renovated in preparing the food and service.

Room tip: Rooms facing the Road side or DB mall are good to stay
Date of stay: October 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank JAGGS2705
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bharat0074, General Manager at Hotel Surendra Vilas, responded to this reviewResponded 8 February 2019

Dear Sir, Thank you for choosing our hotel and rating us positively. We are very glad to hear that you enjoyed our services and location. We wish to see you soon at your next visit to the city of lakes.

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2018 via mobile

Stayed on business trip for 2 days.
Although outer ambience is average, it is a quite functional hotel.

Recently renovated, good rooms, though may turn out to be small for family.
Room amenities are sufficient.
Particularly lighting is adequate and charging points are handy.
Location close to shopping areas.

Room service is fairly quick.
Breakfast spread and taste is good.

Only negative points are -
1. Small Wardrobe relative to room size
2. No rack next to the shower to keep shower gel or shampoo - a basic error

Room tip - Third floor ones are good.

Date of stay: September 2018
Trip type: Travelled solo
Thank Ashwin123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bharat0074, General Manager at Hotel Surendra Vilas, responded to this reviewResponded 8 February 2019

Dear Sir, Thank you for choosing our hotel and rating us positively. We are very glad to hear that you enjoyed our services and location. We wish to see you soon at your next visit to the city of lakes.

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2018

Food is delicious, however slightly pricey. Services is good. Waiters were available for prompt orders and delivery. They arranged for a cake and a quiet long table so we could have our private space.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank ekta p
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Bharat0074, General Manager at Hotel Surendra Vilas, responded to this reviewResponded 8 February 2019

Dear Ekta, Thank you for choosing our hotel and rating us positively. We are very glad to hear that you enjoyed our services and location. We wish to see you soon at your next visit to the city of lakes.

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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