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“Horrible experience” 2 of 5 bubbles
Review of Hotel Surendra Vilas & Zo Rooms

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Hotel Surendra Vilas & Zo Rooms
Ranked #16 of 43 Hotels in Bhopal
Gurugram (Gurgaon), India
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Horrible experience”
2 of 5 bubbles Reviewed 18 August 2011

From the day one I was told that they did not get the payment which I had made through internet a week earlier to their approved travelling agent. I had to contact their Bombay centre throughout the day and night also. Ultimately I had to pay cash when I checked out. The Hotel management were not co-operating with the guests they even did not bother to ask the travelling agent who had booked their hotel and had taken the money from me a week in advance. It was me all the time who called the Bombay office from my cell. So when you visit this Hotel be careful not to book it through travelling agents ..........if you book then be prepared to pay cash when you checkout. Not only this they changed my room three times in two days stay. Although the food was good not the courtesy of the hotel reception. They were behaving as if I had come to stay free there.

Room Tip: I had to change three rooms during my stay of two days. A bad experience
See more room tips
  • Stayed August 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Sai_tourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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53 reviews from our community

Traveller rating
    10
    17
    18
    7
    1
See reviews for
5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Chennai
Level Contributor
43 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 31 July 2011

In Bhopal if you are looking for a decent business hotel in Bhopal then the Surendra Vilas is the right hotel. The food served in hotel has a great taste. The hotel rooms are arranged in puzzled way and you have to always hunt your way to your room.

  • Stayed August 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank SunnyChennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucknow, India
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 4 June 2011

It is far away from airport. Poor upkeep of rooms. No proper room service. Ambiance also not good. Poor breakfast. You will not feel comfartable in stay. Not value for money. Very high room rent not justified.

But in case of emergency you can take accommodation.

  • Stayed May 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank AJAY_GARG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bhopal hotels

India
Level Contributor
88 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 9 December 2010

The hotel is centrally located, 20-30 minutes from the airport. The rooms are well maintained. Room service was quick and staff was very friendly. Food was not upto the mark and had less variety. Ambience is so so and does not translate the name it carries

  • Stayed August 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank AmitLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 21 October 2010

I had to make an urgent visit to Bhopal. The hotel was directly consulted for booking
The hotel was selected in City Center.
The interior of the room, selection of toiletries and other facilities in the room were very good.In the morning the peace and tranquility of the hotel can be enjoyed at its best when you go for a walk
The breakfast is a Good spread with delicious Indian as well as Continental Spread . etc. The dinner at the restaurant was excellent .

  • Stayed September 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank NaveenJha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Surendra Vilas & Zo Rooms

Property: Hotel Surendra Vilas & Zo Rooms
Address: 240 Zone 1 | Maharana Pratap Nagar, Bhopal 462011, India
Region: India > Madhya Pradesh > Bhopal
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 43 Hotels in Bhopal
Price range (per night): ₹ 4,022 - ₹ 5,095
Hotel Class:1.5 star — Hotel Surendra Vilas & Zo Rooms 1.5*
Number of rooms: 48

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