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Reviewed 11 October 2017 via mobile

We decided to celebrate our anniversary and treat ourselves with a night away and a spa treatment. The arrival and departure was handled efficiently and well. Staff were polite and friendly. Champagne as a surprise was left in our chalet. The chalet was ok but TV remote did not work. Lamp shades were broken and some globes were blown. Not a good reflection on past visits. Dinner was a buffet and ok. Breakfast also ok. However, the spa was absolutely outstanding. Friendly, polite, skilled and effective. Our two masseurs were great. Never felt so relaxed. Hot rock full body massage was the best ever. Would go again due to the spa. Hotel, bar and restaurant are all overdue for an upgrade. Staff made up for these short comings.

Stayed: October 2017, travelled as a couple
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valleylodge1, General Manager at Valley Lodge & Spa, responded to this reviewResponded 12 October 2017

Dear Robert M

Thank you for your review , your feedback on the stay is so valuable for us to iron out small kinks, I have got the maintenance on stand by for those issues, Please if you could contact me as to the room that you were in .

I m so pleased to hear the staff took good care of you. Look forward to hearing from you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

everything was great from arrival to check out. The staff was so welcoming and willing to help, the one lady even ran in the rain to go get us umbrellas from reception. I just wish they had powder milk in the room coz I don't drink fresh milk but otherwise10/10

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank ntandod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2017

Great place. Value can be improved throudgh small changes. Not convinced the pricing is right. Sufficiently hot water required in rooms.supply of toilet paper was extremely conservative on all three days and one day there was no suply at all. Curtains require liners for daytime privacy.

Room Tip: Supply sufficient toilet paper and ensure adequate supply of hot water in rooms. Curtains require liners.
  • Stayed: September 2017, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Magalane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017

Perfect destination to consider if you want to escape to true tranquillity. This facility boasts of spa facilities with an indoor heated pool not so far from the Magaliesburg town centre. Absolutely awesome place!!!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 999tkm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

Nice and quiet big room with nice balcony facing the river with zebras walking around.
The breakfast was superb a lot of different kinds of good food specifically the fish in cary.
The Wi-Fi worked very well near the center but not at the lower rooms specifically when it's raining.
The pool is nice and all the surrounding area is very green.
We spend our weekend with our family and enjoyed it very much.
The staff is very kind and very friendly ready to help you any time.

Stayed: October 2017, travelled with family
Thank Hagit K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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