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Reviewed 30 October 2017

The hotel staff was great. The room was clean, spacious, and comfortable. Bathroom lighting was good. It was quiet and the breakfast selection was okay. I only stayed one night but would be good for a longer stay.

  • Stayed: October 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank dinkydog99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond M, AGM at Quality Suites, responded to this reviewResponded 20 November 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Raymond Meade
Asst General Manager
Quality Suites, Springdale
479-725-1777

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2017

This hotel was associated and recommended by a softball tournament that we played in. There were weather issues which caused the tournament schedule to change and be shortened. The 3rd day of the tournament was dropped the day before the tournament started. The hotel would not work with us on canceling rooms. Since we arranged the team hotel rooms we were charged for the extra rooms almost a week later. Do not trust the manager. The people who stayed in the rooms had signed bills that did not show the extra nights and now they are charging us.

Room Tip: Choose another hotel
  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank lngstrum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond M, AGM at Quality Suites, responded to this reviewResponded 12 July 2017

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Raymond Meade
Assistant General Manager
Quality Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2017 via mobile

Hotel was easy to access. The room and bathroom were spacious but not the cleanest. There were blood stains on the wall the carpets were in dire need of cleaning. The bed sheets were dingy and had hair in them. The light was out in the bathroom and the tub did not have a stopper or drain cover.

Stayed: June 2017, travelled with family
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond M, AGM at Quality Suites, responded to this reviewResponded 24 June 2017

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Raymond Meade
Assistant General Manager
Comfort Suites
479-725-1777

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017

Nice room with king size bed. Very comfortable mattress. Must have gotten a new one lol. Clean and priced right. Convenient with easy access to freeway. Friendly staff and nice breakfast. They have a rewards program which includes a free night after two stays.

  • Stayed: April 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank KennyG26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond M, AGM at Quality Suites, responded to this reviewResponded 11 June 2017

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Raymond Meade
Assistant General Manager
Comfort Suites
479-725-1777

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2017 via mobile

We were here for baseball tournaments this weekend. Conveniently located near the Tyson Sports Complex. Nice breakfast and spacious seating area. The only complaint is there was some sort of dirt or debris on the ceiling and wall. There was also a dried out cheese stick by the a/c unit. Staff was very nice and helpful.

Stayed: April 2017, travelled with family
Thank sherrie212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond M, AGM at Quality Suites, responded to this reviewResponded 3 April 2017

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Raymond Meade
Assistant General Manager
Comfort Suites
479-725-1777

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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