Made reservation because of grandsons ball tournament in area. Tournament canceled because of bad weather. Called Aloft to cancel room early Friday morning with check-in on Saturday 3 pm. Aloft reservations refused to return money on my credit card. This hotel was fully booked with families coming to this ball tournament and they refuse to return money after plans changed because of bad weather?!
Terrible customer service on the phone and terrible way to treat customers!
Learned our lesson the hard way.......... do NOT trust this hotel. They will rent ALL of our rooms for full price after being paid by us unfortunate people who had to CANCEL our rooms and change our plans because of bad weather.
I hope KARMA gets the ALOFT very soon.More
- Free Parking
- Free Breakfast