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All reviewssteam bathlobbygondolareceptionistapartmentskiing
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6 - 11 of 81 reviews
Reviewed 25 February 2017

I stayed at the hotel for a week for the purpose of ski vacation.
The staff was very nice.
The hotel has an excellent spa.
Great location (10 minutes walk to the gondola and they have shuttles)
Breakfasts was good
Free wifi with good speed (a little bit less in evening times).
We checkout at evening time (we paid extra) that we can took the advantage of our last day for the surfing because our flight was at the night time.
The hotel took care of us for a ride back to the airport.

  • Stayed: January 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Gorelik V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2017

We booked a 2 bedroom apartment (we were 4 adults) and it was better than we expected: there was a spacious living room with a kitchenette, a bathroom, one medium sized bedroom and one large bedroom with its own bathroom. Every room had its own balcony and we had a nice mountain view.
It is located at about 500m from the gondola, but we got there every day with a free shuttle from the hotel (its schedule started from 8am until 5pm).
The breakfast was basic but pretty good (we stayed 5 nights so we haven't got too tired of it), the swimming pool was quite small but not crowded so that was an advantage, and the spa area was fine for relaxing after skying.
They cleaned our room every day, the staff was nice and spoke english very well and the hotel had a lot of facilities (sky deposit, underground parking, kids area, etc)
The downside of our stay was that the bedrooms were a bit cold, but we haven't bothered claiming it to the reception because we read it before in others reviews and we came prepared.

  • Stayed: February 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank AncaGTr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2017 via mobile

I am confident this is not a 4 hotel, yet given the price range, one can not say it's a big surprise! Overall, it's a very good deal if you can look the other way when it comes to some comfort, hospitality, etiquette aspects. I will be as objective as possible.
The English level of almost all staff members makes it quite annoying to communicate as you always have to repeat and play charades... and pay for included drinks because they didn't understand what you asked for! But some of them are really helpful and nice. Breakfast is very good and it offers a good variety of food and drinks. Dinner, on the other hand, is not such a good experience. As I totally hate that turmeric / curry taste that is omnipresent in the Bulgarian dishes (at least this part of Bulgaria), I had to eat whatever I could find without that heavy taste. Also, I happened to see the same cucumber slices 2 days in a row... not very pleasant (I wasn't paying attention if it happened for breakfast as well).
The sauna is nice, yet quite small. Only towels are complementary. No slippers, no bathrobe. Some apartments are very large, some are small, but all are very warm, tidy and welcoming. The downside is that even though there is a well-equipped kitchenette... there are no dishes, no tableware, no dish soap, nothing... Quite useless! On the brightside, the hotel offers good equipment service and free storing. The guy there is very helpful and friendly! The bartender also knows his way around traditional Bulgarian drinks.

Stayed: February 2017, travelled with friends
Thank Alexandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2017

The room itself was ok apart from the key card not working properly the whole duration, and one of the lights not working and the wi-fi being very poor. The location was not bad apart from it is on the other side of the river and the pavements are not complete and the road has no street lights.

The hotel has a spa but what booking.com fails to tell you is it costs £8 to use the jacuzzi for 15 minutes. We went to use Sauna 15 mins before it closed but were told it already closed so we went to use the Jacuzzi on the last night and arrived an hour before it closed but was told it would take too long to heat the water up so this was also not possible, even though we offered to pay

The biggest let down was the breakfast. By far the worst of any hotel or hostel ever, We got down at 8am when it opened only to find that all the hot food was stone cold because instead of making freshly cooked food, they place out food from days or weeks before and then heat it up from scratch, It all tasted so stale including the bread which could only be eaten if toasted. The pancakes were the only thing being cooked there and then and even they were cold on the first day as the guy had obviously put out yesterdays cold ones and then was cooking hot ones to put on top. I cannot believe a hotel can serve such poor quality cold stale breakfast and get away with it. For this reason and the joke with the spa i recommend everyone stays well clear of this hotel

Oh yes one last thing to add, it is advertised as an apart hotel but all they give you is 2 glasses and 2 cups. There are no pans or plates etc. There is a fridge and 2 hobs that don't work, and there was no other kitchen facilities. We were told that they do not work in the winter (ski season) so we are not able to cook anything. Absolute joke

  • Stayed: December 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank jamieba32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2016

Room was good, excellent staff service after we were locked out with our
Only roommate dozing off. The incompetent auburn hair fool had the music blasting from his laptop as we incessantly knocked on the door until we finally went to reception and a smoking hot receptionist Yana gave us a spare key. Nothing much else to say except the WiFi is pretty whack

  • Stayed: January 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank alexY8003CB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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