Fantastic place! The hotel room is nice and luxurious, the views are amazing, it is tranquil. And the breakfast is just, oh! (I loved the food so much that I gained 5 lbs in 10 days there) The staff is nice and professional.
Highly recommend.
This hotel is well appointed and has good rooms, but the staff are either disinterest or bordering on the rude. The cooked breakfast was disgusting… completely burnt bacon and totally uncooked scrambled egg. Also. And ridiculous for this class and price, no decent coffee. There are now good new apartments opening for single night access (and up) at much lower prices and so Dreams Patagonia will have to start getting its act together.
The room was nice enough, with a large bathroom, but there were no extras whatsoever, no tissues, no tea/coffee facilities and no water, which for a hotel with so many stars is not acceptable. The breakfast was the worst we experienced on our whole holiday, and was accompanied by loud inappropriate music. The whole vibe is more casino than hotel and certainly not to our liking.
I stayed in the hotel because of work. The bed was comfy, the AC was what I expect and the bathroom was really comfortable too, loved the shower and bath. Also breakfast service had everything I like to eat to start the day, I would only improve the bread because it wasn't the best for me.
Also I only had one problem but it was sorted out very quickly, sadly the rooms in the 2nd floor aren't very private, people walk outside on the street in one side and on the parking lot in the other one, so the very first 30 minutes I stayed in the room I made eye contact with like 3 people, but when I called the lobby they quickly moved me to another one in the 3rd floor and I'm very thankful for that. Overall it was a really good experience and the staff is incredibly nice.
This place was good once upon a time, but they have completely lost the plot. Awful dinner, even worse breakfast, disinterested service and a criminal payment policy. As foreigners, we shouldn’t have to pay tax, but we were forced to pay in US dollars (we are not from the USA) at the hotel’s exorbitant exchange rate. They refused to accept Chilean pesos despite giving all their prices in that currency.
