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Reviewed 27 November 2022

I love everything here. The food, pool, beach, and the lovely people who work here! They are all very nice people and they care for you deeply! Shoutout to Robert, Omar, Nelson, Entertainment Mr. 911 and Chiquichan and all the other amazing people who work here! I am going to miss it here and will be foning back very soon!

Date of stay: November 2022
Trip type: Travelled with friends
Thank floranceh890
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 29 November 2022

Dear floranceh890,

Thank you for taking the time to share your recent experience and for taking the time to recognize our team. We are glad to read that you have received exceptional service from Robert, Omar, Nelson, Entertainment Mr. 911, and Chiquichaq. We are thrilled to know they have provided you with a truly wonderful and memorable experience, and we will certainly recognize them on your behalf.

We look forward to having the pleasure of hosting you back in the near future.

Greetings,

Vythalis Muñoz
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2022 via mobile

This resort has it all from excellent service, many different high end restaurants, longest lazy pool I have ever seen, kindest staff and breathtaking views from the suites. Loved it every moment of it. Our personal butler Luci made it even more special by attending to all our needs.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank shayeraziz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 29 November 2022

Dear shayeraziz,

Receive our gratitude for allowing us at Dreams Royal Beach Punta Cana to be your host on your recent getaway. Thank you again for sharing your valuable comments on TripAdvisor, and for highlighting Luci’s efforts. She will be thrilled to learn that his service made your stay a memorable one.

Best regards,

Vythalis Muñoz
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2022

We just returned from our first ever trip to the Dominican Republic. We stayed at Dreams Royal Beach and our stay was a 10 out of 10. Everything about this resort exceeded our expectations. The entire resort is beautiful. Everyone works so hard to keep the grounds clean and gorgeous. We really enjoyed all the restaurants. Our kids were obsessed with the buffet. Coco Cafe was a great go-to for on-the-go snacks and coffee. We really enjoyed the preferred lounge and bar, as they had upgraded beverage choices. We stayed in a swim-up room, which was great for the kids.

The real stars of the show are the staff. I have never met people who are so kind and welcoming. Billy was our butler, and he was the BEST. He checked in every day, made our dining reservations, and made sure we had anything we asked for. Jency, at the preferred lounge, was the best bartender and so sweet. Make sure to ask for the Jency special when ordering a drink! Charleni and Victoria at Coco Cafe served my kids endless donuts and other snacks. Raul, Leticia, Yenny, Duarte, Ricardo, Drislin, Jordani, and Karolin made our dining experiences wonderful. Elvin made his rounds at multiple restaurants and always went out of his way to say hi and make sure we had everything we needed. Carlos and Alexander are fantastic bartenders at the preferred beach, Seguridad was always making sure everyone was safe on the beach, and Carlos Jose kept the beach lounge areas extra clean. Chiquichaq, Coca Cola, and Mr. 911 kept everyone entertained. Last but not least, all the bartenders at Sea Legs. My kids (10 & 11) loved to hang out and talk to them, and those guys did not disappoint. My youngest son was most sad about leaving Omar, Jose, and all the rest of the guys.

I highly recommend booking your next vacation at Dreams Royal Beach. You won't be disappointed. I guarantee you will leave full of memories and wanting to return. We have always been a Disney family, but this resort has converted us into a Dominican Republic family, and we can't wait to return to Dreams Royal Beach.

Date of stay: November 2022
    • Value
    • Location
    • Service
Thank Jen S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 30 November 2022

Dear Explore37742288817,

Owing to your great comments regarding your recent stay at our Dreams Royal Beach, we must share we feel enthusiastic to know we have reached our main goal with our guests which is to provide wonderful experiences. Thank you for your wonderful compliments on Billy and the rest of our team, they do work very hard every day to make sure our guests feel well taken care of at all times and definitely are an asset to our hotel.

We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Greetings,

Vythalis Muñoz
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2022

We had a great time at the Dreams Royal Beach. The staff was incredible and we feel they are the reason you'll love this resort too, and why we'll come back again.

Our Major Domo/personal assistant in the preferred club section was Billy, who was a great help and very attentive. Juan David was our assistant at the preferred club beach cabana, which we did twice because it was so worth it. Juan David and Billy were both excellent and we recommend them both highly!

Jency, the bartender in the preferred lounge in the lobby helped make our stay special, and Alexandra in the Core Teen Zone and Sports Bar was amazing, our kids already miss her!

Mr. Wonderful was another staff member who went above and beyond the call to help us at the pool with seats when none were available, and we wanted to especially thank Kenia the hostess at Fusion, Altagracia, the hostess at Oceana, Juan and Alejandro, both managers in Seaside Grill and the buffet respectively. Also we felt Julio a server in the buffet and Oceana was very helpful; Ernesto, our waiter at Fusion, and Carolina in the Sundaez snack shop was really great with our kids.

We only gave 3 stars because of the dining experience; the staff was tremendous and great, but the variety of the dining choices was lacking. We've never been to a resort with so few choices. Then also, sometimes the quality of the ingredients was not always the best. Senior management needs to spend more on the quality of the food and drink available to serve to guests.

The beach was wide and the sand was great, and the pools and lazy river were also lots of fun for our family. We'll definitely repeat!

Room tip: Definitely splurge for the cabana at the beach, and ask for Juan David!
Date of stay: November 2022
    • Value
    • Location
    • Service
Thank KKRMAN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 30 November 2022

Dear KKRMAN,

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on TripAdvisor. It is with regret that we read the comments about the issues you, unfortunately, experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.

With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.

Regards,

Vythalis Muñoz
Hotel Director


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Reviewed 26 November 2022

I'm not sure words can explain how wonderful of a trip my family experienced. We had a group of 25 people ranging in age from 81 to 4 years old. If you have the opportunity to upgrade to Preferred and are able to have Martin as your private butler (I prefer the term friend), your worries will melt away. Martin took care of everything for us. From dining with large groups, arranging a special private meal on the beach for my parents 60th wedding anniversary, to a large group of girls wanting their hair braided....Martin made it happen. We are leaving with a lifetime of memories that are irreplaceable. Thank you, Martin!!!

Date of stay: November 2022
Thank Julie T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
econcierge Secrets and Dreams Royal Beach, General Manager at Dreams Royal Beach Punta Cana, responded to this reviewResponded 29 November 2022

Dear D9795XGjuliet,

Owing to your great comments regarding your recent stay at our Secrets Royal Beach, we must share we feel enthusiastic to know we have reached our main goal with our guests which is to provide wonderful experiences. Thank you for your wonderful compliments on Martin and the rest of our team, they do work very hard every day to make sure our guests feel well taken care of at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

Greetings,

Vythalis Muñoz
Hotel Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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