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Reviews (14,025)
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8,460
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All reviewspreferred clubcarnival buffetbluewater grillentertainment teampreferred poolbig daddyantonio banderaspreferred statusmoments barpreferred areaspice restaurantpreferred roompunta canatropical viewbruno marsscooby doofire show
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9,369 - 9,374 of 14,025 reviews
Reviewed 8 July 2011

I do not understand why this hotel as negative reviews!!! The place is sooo clean never saw one bug the entire time I was there. So I don't now were the bed bugs or roach comment came from. The grounds are beautiful, the pools are great and so is the beach! The sit down restuarants were all very good! Buffet was ok. Very good for breakfast. The staff was outstanding on service!! If you tip a little you would be surprised how great the service can be! Don't worry if you are going to this hotel in the future you will be happy!!!!

Room Tip: Ask for a upgrade and if available you will get it!!
  • Stayed: June 2011, travelled with family
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5  Thank carold0307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2011

We stayed here the week of june 25, upon arriving the Front Desk Manager (Eusebio) greeted us and got out stay off on the right foot. His staff at the front desk was was helpful and friendly. We received excellent service from the entie staff there. Yes there is a language difference, but remember we are the vistors and the staff went out of their way to make up for the laguage barrier. Our room was cleaned very welevery day, we always had towles, the views were great and the beach was beautiful. Yes there was seaweed on the beach but that's nature, they have crews out there daily cleaning up the seaweed from the beach. The only negative would be some of the foods, mainly dinner.
Breakfast I had omlets by Felix, great!, waffles were good, fruit was excellent. Lunch at the beach bar was good, roasted chicken, griled chicken, paella was very good and the soft ice cream was great. We had a great vacation!

  • Stayed: June 2011, travelled with family
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5  Thank beachbum3369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2011

The food was terrible! The buffet was terrible, the food in the restaurants were terrible and the food at the beach/pool was terrible. My stomach is still upset because of the food. Although the rooms were clean a couple of items in the room were broken and never fixed. Service was bad as well, the cleaning service would forget to give us towels, we had to call every 10 mins for an hour to actually get someone to bring us towels. The overall appearance of the resort is nice but it needs work. Will not go back based on the food alone!

  • Stayed: July 2011, travelled with family
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2  Thank pshortee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2011

Great room, very clean with evening turn down (bed), restaurants are great, the Mercure has fine Fench cuisine, note gentlemen are required to wear shirt, long pants and shoes, sandals are not permitted. This restaurant is for 18 years old and over. Amazing gardens well kept. Night entertainment is very good, to see the Circus and dancing by professionals. Staff is focused on in pleasing and I must say job well done. Thanks to Marcelino Lora and his team for an amazing customer service. Overal I highly recommend this resort a five start indead.

Room Tip: Room 2353, 3rd floor, quiet, in prefered club
  • Stayed: June 2011, travelled solo
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10  Thank Nads06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2011

We stayed in this resort for a week, and had a terrible time.

* First of all, it lacked proper service. The manager never resolved any of our problems during the stay.

* The beach was a pathetic excuse for a beach. You could barley swim in it, the waters were cloudy, and the shore was full of sea-weed all the time.

*The beverages were served in low-quality plastic cups, that don't only harm the environment, but makes it hard to drink from.

*We had a ocean front, Preferred club Suite, and yet we had to move three times do to the air-conditioning not doing its job.

*In this hotel you can find any of the service working improperly.

*Though the pool is the best part of the hotel, they're are barley any Entertainment services.

* I don't recommend anyone to visit this hotel due to the most horrible experience my family has had in all of our traveling.

We're never coming back.

  • Stayed: June 2011, travelled with family
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10  Thank Sapphy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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