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Reviews (3,063)
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Reviewed 6 April 2018 via mobile

The pool, the beach, the hotel, the reception service and the food is really awesome!

The place is always really clean and the installations are really beautiful.

We were placed in the ‘old’ section and got a soso room. Then we asked 3 times for a one king size bed instead of two small bed. We got transfered in the renovated section (13) with an awesome view and huge bed. We really appreciate the service we had at the reception even if we had to asked a couple of times to change our room.

The only things that need to be improve is the service at the buffet/restaurant are slow sometimes and you need to tip to have good service. Otherwise, the drinks are soso (the basic alcool, no mint and lime in mojitos, chimical sweet liquor to relace fruits,etc). The good alcohols like baileys amareto, some good gin and good wine are reserved for a first/royal club or really over price (even if it’s all inclusive)

If you are looking for a really beautiful beach, awesome food, good ambiance, a big pool and a comfortable place to relax, choose this hotel

Stayed: March 2018, travelled as a couple
Thank Laurianne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this reviewResponded 6 April 2018

Dear Laurianne,

Thank you so much for taking the time to leave a review regarding your recent stay with us. Leaving positive feedback does not only motivate our collaborators to continue offering a superior quality of service, but it also benefits other travelers when deciding on their holiday prospects. That said, we are delighted to have received such a stellar review on your behalf and, it goes without saying, that your recommendation is our greatest achievement.

We reiterate our appreciation to you for having chosen to stay with us.

It was truly a pleasure to serve you.

Best regards,

Luz Salcé
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Stay was ok. Food needed variety. Staff was very friendly. Room was clean. Beach was awesome. When we called about the shuttle we were told it was $30 for two ppl to and from the airport. We decided to take a taxi instead. Driver told us $25, but when we got there he didn’t want to give us all our change back. He took $5 extra and said, “that’s tip for your driver”. The manager asked him how much he initially said, and he lied and said $30 so the manager let him go. When we were leaving we were told by a hotel staff member that it was $35. The Gentleman only told us $30 after we said that’s not what they told us when we called. We honestly felt hustled. We didn’t get the impression that ppl on the island were very honest.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank brownkimmie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this reviewResponded 6 April 2018

Dear Guest,

Thank you for sharing your feedback. We truly appreciate you rating the quality of our holiday offering so highly. Needless to say we are thrilled to hear that we were able to meet your expectations. We truly hope to have the opportunity to host you again in the future. We guarantee your next stay will be even better than your last.

It was our pleasure to serve you.

Kind regards,

Luz Salcé
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

We stayed in the junior oceanfront suite, and it was absolutely amazing! Views were amazing and bedroom and bathroom were beautiful. Waking up to the sound of the ocean was very relaxing, and the room was kept very clean our entire trip.

  • Stayed: March 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Alesandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this reviewResponded 6 April 2018

Dear Guest,

Thank you for sharing your feedback. We truly appreciate you rating the quality of our holiday offering so highly. Needless to say we are thrilled to hear that we were able to meet your expectations. We truly hope to have the opportunity to host you again in the future. We guarantee your next stay will be even better than your last.

It was our pleasure to serve you.

Kind regards,

Luz Salcé
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

After reading a lot of bad reviews on the Occidental, I was a little leary about our trip but over all, it was good.
We went the Tuesday of March Break.
The worst part of our trip was the beginning, arrival at the airport was absolutely ridiculous. 6 planes came in around the same time, it took 3 hours in line to get to the bus. You’d think they would be more prepared, knowing the plane schedule.
The hotel is very well kept, rooms are great and spacious,except for not having a bathtub. We were in building 16, a little noisy when the show at the theatre was going on.
Entertainment during the day is kind of lacking, we only checked out one show at night which was ok.
Food was kind of hit and miss. We mostly had breakfast and lunch at the beach, which is the seafood restaurant at night.
The pizza down at the beach is excellent and Kenol is a great pizza chef, making whatever pizza you like with a smile and conversation.
The Italian restaurant was excellent, steakhouse not so much.
We had no one from time shares bother us at all, we did not upgrade to VIP so maybe that’s why. We did not feel treated any differently other than at the beach, we tried to get a drink at the bar, not knowing it was VIP. Why not have lower grade alcohols to serve rather than say no? No one else was even there.
The wifi I think was a rip off. We paid $50, were told we can use between 2 cellphones but ended up only working on one phone. I personally think it should be included.
The beach is beautiful, and yes there are vendors, a simple no thank you or sit closer to the trees or back from the ocean and they don’t bother you.
Our biggest mistake was going on the Saona Island excursion, do not waste your time or money!
We were told a 45 min bus ride, it was 2 hours one way, crammed on a speed boat, on an island for 3 hours with nothing to do, the beach at the resort is nicer, then on the catamaran back to the bus which was the only good point.
Wasted 11 hours of our last full day. Very disappointed.
We have been on about 20 all inclusives, been to Dominican about 5 times, this resort was good, potential to be great. No major complaints.

Stayed: March 2018, travelled with family
Thank TravelinCarolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this reviewResponded 6 April 2018

Dear Guest,

Thank you for sharing your feedback. We truly appreciate you rating the quality of our holiday offering so highly. Needless to say we are thrilled to hear that we were able to meet your expectations. We truly hope to have the opportunity to host you again in the future. We guarantee your next stay will be even better than your last.

It was our pleasure to serve you.

Kind regards,

Luz Salcé
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

This resort is great if you like noise constantly. The rooms are so tight together and there must be thousands of them. You can touch your neighbor if they are out on their balcony. The layout is perfect for echoing voices and sounds in the concrete corridors, which is most noticeable when you are trying to have a nap or go to sleep at night. Even the resorts are tightly packed. My room’s balcony in block 5 overlooked a pathway but was adjacent to a neighboring resort on the side they had their nightly entertainment. No sleep before their show is over—usually not til 11. There are also lights on every balcony which you can’t switch off (they are on til midnight) , therefore you cannot have your patio door open at night— you are forced to have your AC on and the curtains closed. Loud music all day long at the beach, the pools and in the lobby. When I was here the place was full of young partiers similar to spring break. Lots of floaties in the pool at the end of the day! There were long line ups for coffee in the morning and just one person making it! And not even open until 8:30. Imagine— a resort this size! This place reminds me of Las Vegas. Casino and all. It is so large it takes forever to get around too. So much walking. The food is comparable with what you would get at a 4 star resort in Cuba, 3 star anywhere else. Disappointing. Even the a la Carte restaurants are marginal. Had to go to the buffet after just to get enough to eat. The gym has some OK choices for equipment, but everything is quite old and doesn’t appear all that clean. And the sheets on the beds are polyester. And I got red flags every single day at the beach. Seriously folks, I'm not sure how this place got its stars... I am exhausted and extremely frustrated. Just wanted a relaxing vacation to rest and ended up being even more tired when I left! Brutal!

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank christina m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gpcsm, Public Relations Manager at Occidental Punta Cana, responded to this reviewResponded 6 April 2018

Dear Christina,

Thank you for rating your experience with us. Needless to say, it is disappointing to know that we failed to meet your expectations. Negative comments, however, are a good way to identify the areas in which we need to improve. I have forwarded your review so our management can address these issues directly.

It was our pleasure to serve you.

Sincerely,

Luz Salcé
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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