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Reviewed 4 weeks ago

Overall we were very impressed with the hotel staff...they were very cooperative and went out of their way to exceed our expectations. The nightly Entertainment was amazing...never a dull moment. We also enjoyed the variety of foods available at the buffets. The hotel premises were always kept clean and tidy. The only disappointing drawback was the beach there are huge dunes in the middle of the ocean close to the shore ... it was a bit of an eyesore but one gets used to it. Would definitely go back.A & A.

Room Tip: Rooms were spacious and clean.
Stayed: September 2018, travelled as a couple
Review collected in partnership with this hotel
2  Thank gazzean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Nice hotel and had a very good time. Staff are friendly and very helpful and general standard throughout resort is high.

Argenis Adrian Riyo - you made our stay very enjoyable, thank you. Great service

Stayed: September 2018, travelled as a couple
1  Thank brudd195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Physically, this resort is very well appointed - rooms, pools, and other amenities are all very good, although the beach itself is very small and disappointing. What was also very disappointing was the level of service provided even for Sun Club "preferred" guests. Refills for room supplies (tea, coffee, etc) was erratic or did not arrive at all - even after Concierge phone calls. Drinks service around the pools was non-existent. It must be noted that pool bar staff were all excellent, however due to the lack of servers around the lines at the swim-up bar were often frustratingly long. The quality of food on offer was very poor throughout the resort. A la carte restaurants for dinner had very limited menus - only 3-4 choices of main dishes, served warm but not hot, with very limited variety of side vegetables. Dessert choices and quality were very, very poor. Breakfast and lunch menus were also unexciting - pork chops, chicken, or fish were served everywhere we ate with very few fresh vegetables again, and all salad components were already covered in dressings rather than left enticingly naked and fresh!Overall, due to lack of staff management resulting in poor service (despite plenty of staff standing around), and the lack of variety and quality in the food on offer, I would definitely not recommend this particular resort.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Camper664506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Visited this hotel no one spoke English...you would think a resort as such would be prepared for people that speak English...lots of seaweed on beach...towels are disgusting and not soft as well bed...Hard...found hair in my food 2 days in a row from buffet inwhich wasn't good at all...that resort cater to there people

Stayed: September 2018, travelled solo
1  Thank deaddddly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Okay so we started off on a bad foot: it seemed to us like the reception team did not have our reservation when we arrived ... I kept being asked if I definitely made my reservation for this hotel (a slight concern as I had the booking confirmation with me and we were packaged). We were eventually given a twin room with the view from the balcony looking directly into the buffet restaurant. Not the double room I booked nor the garden/ocean/pool view that was promised online. after requesting a room move we were told to come back the next morning. We did exactly this then we were told to come back later in the afternoon. It's only when we voiced our concern about the fact the safe wasn't working did someone adhere to our request and move us immediately.
The room we were eventually given was lovely, spacious, great view, lots of water in the mini bar. we were really happy, it's just a shame we had to wait until night 3 of our 7 night stay to feel the benefit.
A thing to note is that the housekeeping team took our towels and didn't replace them on 2 occasions which was a bit of a pain when we needed a shower but there was only a 15 min wait for them to be replaced when we requested.

The food in the buffet was good, lots of choice and verity to suit even the picky eaters. Some of it could have done with a little more flavour but I appreciate that this isn't easy when catering for the masses. The restaurants are great, lovely atmosphere- we never really had to wait, we usually ate between 8/8:15pm. the staff waiting on we're really attentive and always keen to keep your glass topped up. Would recommend a visit to chopstixs as it was a great experience- we liked Edwardo - remember to book though!

The entertainment team were absolutely brilliant, offering something for everyone at all times of the day. They worked absolutely tirelessly in the midday heat and it 100% pays off, they're a real credit to the hotel. Pokemon and Chocolate were our standout favourites: endless enthusiasm and lots of poolside dancing!!
The evening entertainment was okay, we particularly enjoyed the circus show.

The pools were all lovely, very well maintained and kept clean at all times of day. There was never a problem getting a sun lounger in a sunny spot. It's such a shame about the seaweed at the beach but not the problem of the hotel - they didn't a good job of the upkeep.

Overall, we had an absolutely fantastic holiday. The hotel could maybe tighten up on its admin but more than makes up for it in other areas. Thanks for making our holiday so special. X

Stayed: September 2018, travelled as a couple
1  Thank anniebbb2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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