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“Love/hate relationship”

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Hotel Celuisma Cabarete
Ranked #18 of 20 Hotels in Cabarete
Jersey City, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Love/hate relationship”
Reviewed 25 March 2012

We just got back from 6 days at this hotel... but don't be fooled! It's more like a "highway motel" disguised as a beach resort!

Let me start with the good things: location to airport (POP), right on the beach, and an amazing looking pool area! We were "wowed!" when we entered the hotel. It looks REALLY good and nice! The buffet is alright - typically all-inclusive buffet.

And now to the bad: I traveled with my husband (yes, we are gay), and we greeted by a hotel employee cursing us out in Spanish ("look at these 2 girls")... not knowing that we speak Spanish! Great start to a vacation. The receptionist was the most sour girl we have ever seen. We almost felt like we were annoying her by checking in!
The room was actually OK, but things went wrong on day 2. We were initially handed 2 small bottle shampoos, but when they ran out, they were not replaced. We asked for more, and were handed a soap bar! "Shampoo is only for when you check in" was the answer.
After a few days, our towels were a little dirty, and very wet. Unfortunately they could not provide us with new, clean towels "until a couple of days"... WTF! This is a beach resort in a country where humidity is higher than normal, and towels simply don't dry.
Toilet paper was also a thing we had to ask 2-3 time about.

In general the staff either had a super good day or a really bad one; their mood was never to tell.
The animation team consisted of 10+ young guys, and they were all very nice and helpful, but sometimes they were a little too much - keep in mind that this is an adult-only resort. They acted like kids, and the evening shows/performance was a joke, and it seemed they belonged more in a kids-friendly resort.

All-in-all we had a GREAT trip, and DR is fantastic, but next time we would not chose Hotel Celuisma Cabarete, and we would NOT recommend it to anybody else.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 2xGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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356 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Port Stanley, Canada
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 March 2012

We just returned from Hotel Celuisma Cabaret and we had a wonderful time on March 2. The food was fabulous and the service perfect. Not very many people there so we had all of the staff to ourselves mostly. The rooms could be better but it was certainly clean. The beach was perfect when the you craved a cool breeze due the hot sun. The animation team who are mostly new were fabulous and their confidence became evident over the two weeks we were there. They became very entertaining and were very friendly funny. The guards were very accomadating and kept us safe as well and the maintenance staff worked very hard to try and keep the place running even though as we understand it the owner seems to have washed his hands of this place. It is a gem needing attention but not because of the staff's effort's. The owner needs to come and see what the efforts are of his staff. His apartment is absolutely gorgeous and all of the rooms should be the same. We happened to see this room because people we met were staying in it. The manager appears to be left on his own to sort out any problems and he hides it very well. He is sinking his own money in the hotel to keep it afloat
and has not got the owners support. Lovely place.

Room Tip: Look for rooms on or around the pools not near the front bar as it tends to get noisy at night as it...
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sheryl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 March 2012

This adult only hotel was compact with 2 pool areas and well kept beach that went on for miles, surf and breeze kept it cool, not a swimming beach but great to watch or learn kite sailing, a local bus ride into Sosua or Cabarete was 100 pesos for 2, 22 people in the van , but only for a short time , staff very helpful and friendly, had a med problem and the hotel had Dr on site in 5 minutes. Food was consistently good - whole vacation was great value and TD Visa Travel insurance was easy to use for the med issue - not being in town meant quiet at night
Bring single US dollars, 100 peso notes, its hard to get change for large peso (500) and US notes

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cultureguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 March 2012

I have stayed at over 30 All-Inclusives in the Dominican, this was one of the least favorable ones. The only silver lining was that the staff was very nice. The entire hotel needs an overhaul. The rooms were very dirty with cobwebs, hanging doors on cabinets, ceiling fans that were swaying very badly and very rusty. The food was so-so. The beer at dinner was being transported from a keg in the front of the hotel in plastic Coke containers. Overall, this place needs a complete face-lift.

Room Tip: Get a room overlooking one of the two pools.
See more room tips
  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lou G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cabarete hotels

Montreal
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 February 2012

I just got home from a week long stay at the hotel Celuisma Cabarete. We were very concerned about booking here because of the reviews we read here. But, because everyone said the staff made it worthwhile, we took a chance.

The rooms are tired. They need refurbishment. Our bathroom door was warped and would not close, dresser drawers were the same. The ceiling fan was on its last legs. Our airconditioner was only spitting out cool air when it felt like it. We notified reception who was more than happy to resolve the issue - but when they sent maintenance, because it was a teeny tiny bit cold, they claimed it was working. Three separate times we had to ask for someone to look at it. 3 times in one week is a lot.

Speaking of reception, make sure you ask for Christopher. The girl they have working the front desk was definitlely not hired for her customer service skills! Her negative attitude and selective English comprehension was not at all appreciated. Heaven forbid we interrupt her, at work, from spending time on youtube.

The food was what scared me most of all. I`m a food inspector here in Canada and was appalled at how lukewarm everything in the buffet was. Sure there was a variety of foods, but due to the low temperatures I was very concerned about bacterial growth. Recognizing that the buffet is an open air establishment, having birds flying around while you`re eating, and cats begging for food underneath the table is not enjoyable. Also, I`m not used to staying at a resort and being hungry!!! You ONLY eat at specific times, and if you miss it, too bad!

The cleaning ladies were pretty amazing. Vivianne in particular stands out as someone who loves her job and goes out of her way to make the guests feel at home.

And now, what everyone raved about and the whole reason we chose this hotel: the entertainment staff! Upon arrival, we were greeted and welcomed by everyone on the team. We were able to partipate in games and activities throughout the day, and were treated to fantastic shows at night. Johan, the entertainment manager, was the star of every show. He was a chameleon, able to be the athlete, who is constantly mingling and getting to know hotel guests during the day, to being able to showcase his talents in the shows at night. Claudia is the other standout. She is this little bitty lady with a smile the size of Montreal. She is full of enthusiasm, and makes you feel so welcome. And just watch her on the stage dancing and you’ll know she’s way more than just a pretty face. Reviewers were right. Thanks to the Entertainment staff, you forget how bad the hotel is. You forget the beds are as hard as rocks. You forget the beach is so choppy that you can’t even swim there (we had to take a 10 dollar US taxi ride into Cabarete to be able to swim in the ocean). You forget that this hotel is so isolated, with no amenities around it. You forget that this hotel stinks as you walk in between buildings (septic issues?). You forget all that. BUT, changes are abrewing! While we were there, all the girls, including our beloved Claudia, quit and so did Johan, the entertainment manager. All of a sudden everything good about this hotel was gone. Of course, everyone was talking about it and we were told that Johan wanted a change and that all 3 girls quit to spend more time with their children. Seems pretty odd to me that 50% of their entertainment staff would suddenly need time to spend with their families, during the busiest time of year for the hotel. Especially since Johan and Claudia had apparently worked at this hotel for more than 5 years! So, the second half of our trip was TERRIBLE! It was quiet. It was tense. It was talent-less. And it certainly doesn’t bode well for the future of this hotel.

So my recommendation is, I’m sorry you missed out on such a great spot. But now, with the end of their entertainment, you’re too late. It’s not such a gem anymore.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Celuisma Cabarete

Property: Hotel Celuisma Cabarete
Address: 2 km from Cabarete, Entrada Camino del Sol, Cabarete, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Cabarete
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#11 On the Beach Hotel in Cabarete
Price range (per night): ₹ 6,912 - ₹ 9,948
Hotel Class:3 star — Hotel Celuisma Cabarete 3*
Number of rooms: 170
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Also Known As:
Celuisma Paraiso Tropical
Paraiso Tropical Cabarete

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