A nice enough hotel, with pleasant and friendly staff, in a position overlooking the river.
I wrote this email to the hotel, which was unfortunately 'bounced':
My wife and I have just returned to the Siam Triangle Hotel after a very pleasant meal in the town. Unfortunately it was spoiled for us due to the difficulty finding safe transport back.
Because of the relatively remote location, past empty areas which have been described as "spooky" and "risky", we were initially reluctant to take a room, and were only convinced by the assurance of the receptionist that transport, both in and out of the town, when needed in the evening, would be provided on request.
The minibus driver brought us into the town, where we ate and had a beer. We had given him a much more than adequate tip to encourage his return when we called later for a lift back. So you can imagine our surprise and disappointment when, on calling the hotel reception, at the relatively early time of 8:01pm, to be told that the driver had finished an hour earlier and that we would have to find our own way back. Then we realized that the receptionist's remark, that we should have driven ourselves in and out, had been meant seriously. As I said at the time, I had no wish to break the law by drinking and driving - which was why we wanted a lift there and back.
After a fruitless search for a tuk-tuk or any other form of transport back to the hotel, in desperation my wife appealed to a bus that had just disgorged its last passengers of the evening and was about to head for home. The charming conductress heard our story and agreed with her driver to bring us to the hotel, remarking along the way how right we were to recognize the risk we would have been exposed to on foot, as we drove through the dark and deserted streets. My wife and I were so delighted to have got back safely in what was probably the biggest taxi in town of the night, and gave them THB200, which we hope cheered them up too.
As an HSEQ Engineer in the UK I am amazed and appalled at the reckless and inconsiderate attitude, of your hotel management and staff to the obvious risk we would have faced had we been forced to walk back to the hotel, and their lack of awarenes or training in such matters. We wouldn't have taken a room here without the specific assurance that suitable transport would be provided, and we were clearly mislead in this regard. It wasn't late when we requested the return lift, nor was it unexpected, as we had made our intentions clear, and your staff would have known that the number of taxis or tuk-tuks available was negligible. Our next stop, should we have been unable to find a suitable lift, as we luckily did, would have been to request a lift from the nearby police station who would have recognized the risks of walking back.
My wife and hope that your website will provide additional opportunity for feedback on this matter, as it is clear that there is little regard for the safety of your guests.
I look forward to your considered response and plan to remedy this most unsatisfactory situation.
- Official Description (provided by the hotel):
- Luxuriously modern designed accommodations that will fulfill your every desire for pleasure of business stay. Located along the Mekong River, where you can witness a spectacular river view, tasteful decorated in each of our four unique styles to make your stay cosy and comfortable with Superior Room, Deluxe Room, Grand Deluxe Room and Executive Suite Room.With onsite services and facilities equipped with Spa, Fitness Center, Sauna, Swimming Pool and an Auditorium Room to host your grand events, or meetings, which can accommodate for up to 250 people. ... more less
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- Also Known As:
- Siam Triangle Hotel Chiang Rai Province/Chiang Saen, Thailand