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Mona S

Nice hotel in Ajmer

Review of Grand Xenia
5.0 of 5 bubblesReviewed 4 weeks ago
The food was nice 🤗🤗 and my stay was also very comfortable and nice the front office team and mis Manisha was really good and the hotel staff was polite and helping in nature . Thankyou for making my stay this much good and comfortable. I would love come again in this hotel .😊😊
Date of stay: October 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (435)
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Traveller rating
299
61
22
9
44
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4 - 9 of 435 reviews
Reviewed 4 weeks ago

Good food, 😋😋😁🤤🤤🤤👌👌👌👌 view is very beautiful 😍❤️😍 💖💖🤩🌄👍💯💯🌅..................................., good staffing👌👌👍👍💯💯💯😉💯💯👍👍👍👌👌👏👏👏👏👏👏👏,nice service from F&B 🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Swatantra S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

All well, nice ambience, clean toilet washrooms, great tasty food option

Family environment.....courteous staff .......
..................
Parking should be well built instead of temporary structure ..........................

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Navigator09122566178
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

They always charge extra price .. they mentioned price in their list is different and they change different.. this is my 2nd visit.. terrible moment again .. i don't recommend my family and friends again to visit this hotel .. they even don't know how to handle guest

Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tm T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xenia Ajmer, General Manager at Grand Xenia, responded to this reviewResponded 4 weeks ago

Dear Guest,

I sincerely apologize for the negative experience you encountered during your recent visit. We take your feedback seriously, and I’m truly sorry to hear about the discrepancies in pricing and the level of service you received. This is not the standard we aim to uphold.

Your comments regarding our staff's handling of guests are concerning, and I assure you that we will address these issues with our team to prevent them from happening again. We value your input, as it helps us improve our services.

If you would like to discuss your experience further, please feel free to reach out to me directly. I hope you will consider giving us another chance in the future to provide you with a better experience.

Warm regards,
Hotel Grand Xenia

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Reviewed 4 weeks ago

Good experience but needs to improve on service. The ambience is good and the restaurants also are fine. However, the room services are poor. Sometimes, they have to be reminded 2/3 times in order to avail in room service. Apart from that, cleanliness is fine.

Date of stay: October 2024
Trip type: Travelled on business
Thank shahparin312
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xenia Ajmer, General Manager at Grand Xenia, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for sharing your feedback with us! We’re glad to hear that you had a good experience overall and enjoyed the ambiance and restaurants. However, we apologize for the issues you faced with our room service. Your comments about needing to remind the staff multiple times for assistance are concerning, and we will address this with our team to ensure better service in the future.

We appreciate your input regarding cleanliness as well, and we’re committed to making the necessary improvements. Thank you for helping us enhance our guest experience, and we hope to welcome you back for an improved stay!

Warm regards,
Hotel Grand Xenia

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Reviewed 4 weeks ago

F&B services are great! Stay was pleasant and staff is co-operative 😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍 thank u for service miss vastla and chef team

Date of stay: October 2024
Trip type: Travelled with friends
Thank Trek51010984407
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xenia Ajmer, General Manager at Grand Xenia, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your wonderful feedback and for choosing to stay with us at Hotel Grand Xenia! 😊 We're delighted to hear that you enjoyed our F&B services and had a pleasant stay. It’s always encouraging for our team, especially Ms. Vastla and our talented chef team, to receive such lovely appreciation.

We look forward to welcoming you back for another memorable experience! 😍

Warm regards,
Team of Grand xenia

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