Dear Guest,
I sincerely apologize for the negative experience you encountered during your recent visit. We take your feedback seriously, and I’m truly sorry to hear about the discrepancies in pricing and the level of service you received. This is not the standard we aim to uphold.
Your comments regarding our staff's handling of guests are concerning, and I assure you that we will address these issues with our team to prevent them from happening again. We value your input, as it helps us improve our services.
If you would like to discuss your experience further, please feel free to reach out to me directly. I hope you will consider giving us another chance in the future to provide you with a better experience.
Warm regards,
Hotel Grand Xenia