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Gautam73
Mumbai, India
Excellent hotel in Ngorongoro
4.0 of 5 bubblesReviewed 3 Jul 2019
We stayed at the Neptune Ngorongoro Luxury Lodge in June 2019 and loved it. Everything from the food, the setting to the service were very good, All the rooms are suites and are very large. Each one has a large living area with its own fireplace, a large bedroom and a nice deck. Overall a very good experience and would highly recommend it.
Date of stay: July 2019Trip type: Travelled with family
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Reviewed 29 June 2019

Every room is a Suite. Every staff member goes the extra mile for you. The room is perfect, you have a living room, fireplace, deck outside and then the amazing room. Food is great too. With the best bread for breakfast.

Room tip: Room 19 has the best view
Date of stay: June 2019
  • Trip type: Travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank SinManualPorElMundo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded 1 August 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2019

We stayed 2 nights at the Neptune Ngorongoro Luxury Lodge, as part of our Micato safari. The location is stunning, the rooms are fabulous, the service is top-notch. Every meal was delicious, and the staff is incredibly attentive. They delivered hot coffee to our cabin every morning, and came in to light a fire in our bedroom every night. The views are incredible. WE WILL BE BACK!!!

Date of stay: June 2019
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Jane G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded 1 August 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2019 via mobile

Neptune Ngorogoro was our favorite place we stayed during an 8 day safari experience across three parks. All of our accommodations were 5 star resorts or rented camps, but Neptune was by far the best service, food, and lodging.

The rooms are huge, and each have a great view into the canyon below. Elephants grazed in the canyon both evenings we stayed. Having drinks and watching the family of elephants eat was a highlight.

The food and service was unparalleled, especially breakfast. The pastry basket was insane. Don’t skip the homemade chocolate doughnut.

The location was very close to the crater, making for nice safari. And the pool was an awesome spot to have a beer afterwards.

Could not give this place a better review. Stay here if you can!

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank Curt B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded 1 August 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2019

The suites were spacious and beautifully appointed with a large comfortable porch. The grounds were attractively landscaped. The staff were welcoming, efficient and wanted to make sure everything was to our liking. I highly recommend the Neptune.

Date of stay: March 2019
1  Thank veronicah303
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded 3 May 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
Many thanks for letting us know your experiences.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2019

I have been to many lodges and camps in East Africa and I have to say that Neptune Ngorongoro is one of the finest there is! The accommodation made of detached cottages and are huge! and very tastefully put together both in design and furnishing. I really liked the "chillout" spaces in the cottages, you have the choice of a living room with a fire place or a large timber deck overlooking the "bush" - in my view this is the height of luxury when you can retreat to your cottage and relax in your own private setting. The bedroom is very comfortable and spacious with charming features like a fire place and a four poster bed.

The service was exceptional, Manoj the General Manger and his team are very professional and friendly. They dealt with all our requests efficiently (eg last minute request to arrange a guide and car to take us to the crater). The food was also great with varied 3 course a la carte menus for lunch and dinner.

The setting is stunning, perched on a hill overlooking a natural forset and a view of the rim of the crater. We also enjoyed having a dip in the pool and massage at the spa after our excusrion to the crater.

It is also very well loacted only a 10 minute drive to the Ngorongoro concervancy and 45 minutes to Lake Manyara and a bit further south is Tarnageri Park.

If you are planning a trip to Ngorongoro I woukd certainly recommend that you traet yourself and stay here.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank 794ericg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neptune S, Director of Sales at Neptune Ngorongoro Luxury Lodge, responded to this reviewResponded 3 May 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels. Thank you for your open feedback. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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