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23 - 28 of 43 reviews
Reviewed 17 June 2013

Gorillas Vulcanoes hotel is located on the main thoroughfare in Musanze, former Ruhengiri and it's just a short ride to get to the entrance of the National Park. The rooms are spacious , clean and have a balcony with a view, and there's also a nice swimming pool. Just what you need after a strenous hike. Staff is friendly, breakfast OK andf there's enough choices on the menu for a nice evening meal. However when it gets very busy, take the time or as we say in East Africa...go pole pole

  • Stayed: June 2013, travelled with friends
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Thank werdlerswereld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2013

We recently stayed in this hotel in Musanze and it was much better than expected and what we read in some reviews.
The location was great, right in Musanze, close to everything, very convenient, and only 20 min from the national park.
The rooms were good, clean and the hotel in general was great, nice swimming pool and facilities.
The staff was very friendly and the accommodated all our needs and requests.
We stayed in May and despite some comments about no mosquito nets, we did't get any mossies inside the room. There were some in the restaurant, but that's everywhere in a tropical/subtropical place.
I agree the food service was a bit slow, but we ordered food for a specific time and it was there. So, only the first day we ordered a la carte and it took like 45min (expected as they have a lot of choices, few guests and all the dishes had to be cooked), so since that day, we started booking and ordering the dinner and time and it worked just fine.
Overall, a very pleasant stay in a very nice country.

  • Stayed: May 2013, travelled as a couple
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Thank Andres369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2013

My room on the first floor was dark and cold but otherwise ok. Some in our party were concerned about the lack of mosquito nets - and this will surely deter others from staying at the hotel. Breakfast was fine and lunch was great. Dinner was slow - reserve a good 2.5 hours from ordering to payment. Food options were good.

Room Tip: Pick one of the upper floors
  • Stayed: February 2013, travelled on business
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1  Thank rwexler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2012

I stayed for a week at the Gorilla volcanos hotel for a workshop in Musanze. I found the hotel not so clean, they advertise a fitness room and have never even bought equipment, and when checking out the credit card machine wasn't working and they did not offer a fair exchange rate and were difficult about taking our currency and made us go to the ATM to get Rwanda francs.

I don't recommend staying there at all..

  • Stayed: October 2012, travelled on business
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3  Thank susanievans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2012

We stayed in Ruhengeri for 3 nights - so tried a few places for meals. This was a disappointment - I do not think they have the proper infrastructure to compete as a resturant. We had supper there and regreatted not being in one of the neighbouring resturants! Whilst the staff were friendly - the service was slow and the food totally uninspiring - much better meals around the corner!

  • Stayed: September 2012, travelled as a couple
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Thank 192RoseM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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