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All reviews pool deck lake victoria world class rooftop restaurant view of the lake kisumu city town centre feel at home short stay enjoyed my stay business services mall security facility waiters supermarket
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2 - 7 of 396 reviews
Reviewed 24 April 2022

Staff are attentive and friendly, but the performance of the front desk could be improved as the service is fairly inconsistent. The rooftop restaurant is nice to frequent for the view of the lake and friendly staff.

However, I would not recommend staying at the hotel as it is not worth the price (unless one has some money to burn) and it still has some way to go in the area of hospitality. I have enjoyed better service and amenities for far less in other locations.

All in all, I will continue to frequent the restaurant and café when in town, but I do not plan to stay at the hotel any time soon.

Date of stay: March 2022
    • Location
    • Sleep Quality
    • Service
Thank 103t0urist
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Acacia Premier Hotel, General Manager at Acacia Premier Hotel, responded to this reviewResponded 23 July 2022

Dear 103t0ourist,
Thank you for taking the time to share your review following your recent stay at Acacia Premier Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at Acacia Premier Hotel. It was our pleasure to have hosted you, and we are working on improving the aspects of our service that went wrong on your visit, and we hope very much to have the chance to welcome you back again in the future.
Best regards,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2022

Having heard of the high standards of Acacia Premier Hotel from my daughter, I was looking forward to a real experience. True to its name it did not disappoint. I really enjoyed my brief stay. I didn't get to test most of the services due to the nature of my trip. However all that I got to experience was excellent, starting from the front reception, the cleanliness, the room ambiance to the food, the service and clearance process. Keep up with the good standards

Date of stay: March 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marywamalwa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Acacia Premier Hotel, General Manager at Acacia Premier Hotel, responded to this reviewResponded 23 July 2022

Dear Mary Wamalwa,

Thank you for choosing Acacia Premier Hotel for your stay and we are glad we were able to meet and exceed your expectations. We are proud that the cleanliness and professional staff contributed to your positive experience. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.

With Best Regards,
GM.

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Reviewed 14 March 2022

A place to be while in the lakeside city no doubt! The rooms are clean, the services are world class and the employees love what they do. Go for the Lake Victoria facing rooms to enjoy your stay further.

Date of stay: March 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank phylissifuna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Acacia Premier Hotel, General Manager at Acacia Premier Hotel, responded to this reviewResponded 23 July 2022

Dear Phylis Sifuna,

Thank you for choosing Acacia Premier Hotel for your stay and we are glad we were able to meet and exceed your expectations. We are proud that the cleanliness and professional staff contributed to your positive experience. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.

With Best Regards,
GM.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2022

Very Clean hotel. Good food and very nice outdoor bar. The hotel is situated in a mall so there are a lot of facilities within walking distance of the hotel. The rates are very high for a hotel of that grade

Date of stay: June 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JoeMwambui
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Acacia Premier Hotel, General Manager at Acacia Premier Hotel, responded to this reviewResponded 23 July 2022

Dear Joe Mwambui,

Thank you for choosing Acacia Premier Hotel for your stay and we are glad we were able to meet and exceed your expectations. We are proud that the cleanliness and professional staff contributed to your positive experience. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.

With Best Regards,
GM.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2022

Reception staff were not warm. On check in, the receptionist didn't call someone to help with our bags. our room faced a parking lot. our sleep was disrupted by noises like water pumping at night and a strange alarm that went off at 1 a.m. which security claimed to not have heard. My husband had to walk downstairs to find out what the alarm was about as no one was picking the reception phone.
On check out, we found a cold unfriendly staff who again did not offer help with our bags to the car. we carried our bags ourselves. we felt the hotel felt we were not important as the place was full of Kenya's business who's who. I'm sure the who's who are treated differently. Security was unfriendly as we left.

Room tip: Our room faced a parking lot and our sleep was disturbed by sounds like a water pump at night
Date of stay: January 2022
    • Location
    • Sleep Quality
    • Service
Thank AgathaVinyo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Acacia Premier Hotel, General Manager at Acacia Premier Hotel, responded to this reviewResponded 23 July 2022

Dear Agatha Vinyo,

We thank you for taking the time to share your review. We can assure you that the service you receive is not indicative of the quality we aim for. Please be assured further training will be implemented with the team. Hopefully you'll visit us again on your next trip.

Yours sincerely,
GM.

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