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4 - 9 of 129 reviews
Reviewed 30 July 2022 via mobile

We really enjoyed our short stay at Ciala Resort. All thé staff are very courteous and helpful. Thé rooms were well appointed with anything we needes including a smart TV.
We had dinner at thé resort and it was excellent. Breakfast was also very good.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank Winnpris
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 July 2022

We had a great time at your lodge, and had a very successful Team Building on your open grounds which was vast enough for our team. The accommodation rooms were out of the world and very comfortable.

The meals were really nice not to forget the hospitality from the Restaurant staff and guest relations lady who was very kind.

We shall definitely recommend Ciala Resort .

Date of stay: July 2022
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank George N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 July 2022 via mobile

I had an amazing time in Ciala hotel, visited from England. The hotel was beautiful and very clean. The staff are so nice and helpful, especially at the restaurant. And the breakfast was very delicious.

Date of stay: July 2022
Trip type: Travelled with friends
Thank M4909QCannam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 July 2022 via mobile

Very good service. Clean rooms and the best breakfast I've had around.
The staff are also polite and very hand at resolving issues. Shout out to Shalmith and Calvin at the restaurant. The view of the hills is also very scenic.

Date of stay: July 2022
Trip type: Travelled on business
Thank collys788
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Akida Elvis, Guest Services / Front Office at Ciala Resort, responded to this reviewResponded 2 weeks ago

Hello Mr. Samba,
Greetings from the ultimate lakeside luxury resort!

Thank you for choosing to stay with us and for taking the time to share your thoughts with other travelers on booking.com.
Your review has made our day, its definitely a morale booster when our clients resonate with the effort we put in everyday to provide an exemplary experience. The Chef will be elated to know that the breakfast exceeded expectations, its important we provide you with a good start to your day. Shalmith and Calvin embody the Ciala spirit of delivering nothing but the best, be sure that your comments will reach them and will be put into consideration for awards by management.
We look forward to hosting you again in the near future for more exemplary experiences, until then, stay safe.
Thank you.

Warm regards,
Ciala Resort Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2022 via mobile

What a beautiful place. The food here is to die for. And above all, was the costumer service. Our helper Lesley, she was one of a kind. She was stellar in every way. My wife and I say a big thank you to her.

Date of stay: July 2022
Trip type: Travelled with friends
Thank Curiosity643448
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Akida Elvis, Guest Services / Front Office at Ciala Resort, responded to this reviewResponded 2 weeks ago

Dear Curiosity,

Thank you for choosing to stay with us at Ciala Resort Kisumu and for taking the time to leave us this amazing review.
We appreciate your kind words and are happy that we were able to exceed your expectations. Guest experience is key to us and Lesley did well to be a lead ambassador for what we stand for, be assured that your comments will reach her.
We look forward to welcoming you back in near future.

Thank you!

Warm regards,
Ciala Resort Team

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