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Reviewed 1 June 2021

Incredible hospitality! This was our first visit to this lovely hotel. We sought a quiet location to unwind and appreciate the cuisine and surroundings after a stressful family gathering.
Luke, the doorman, greeted us with open arms upon our arrival. We were pleasantly delighted to be welcomed into a Deluxe room with a stunning view of the Maragoli Hills. Our room was spacious and featured a terrace overlooking the Tropical Garden. The rooms are lovely, peaceful, and exceptionally clean. The breakfast buffet was fantastic, with so many options to chose from. They also have an excellent restaurant serving exquisite cuisine. Beatrice was the one who served us. She was courteous, professional, friendly, and efficient.
I hosted a dinner party for members of my family. We were a group of ten. The service provided by the doorman/security, reception, and the restaurant was outstanding. We were accompanied by a lady named Beatrice. She recommended the best dish for my family. Her suggestion was ideal. We ate Kuku-Kienyeji as well as other delicacies. We had a great time. She remained our dining advisor till we checked out of the hotel. We could see she was passionate about her work.
The management joined us for breakfast on our last day to thank us for promoting their hotel by staying during the Coronavirus pandemic. They were grateful for our visit and offered us a wonderful bottle of wine as a present.
Beatrice & Luke, Thank you for making our stay memorable

We will definitely come back with my family and friends

Room tip: Please ask for a room with MARAGOLI HILLS view.
Date of stay: April 2021
    • Value
    • Sleep Quality
    • Service
Thank beatrice_schnelli
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 April 2021 via mobile

Late review but not to late since this is my second stay while in Kisumu. A come back is probably a surety of excellent service.

Reception is amazing, not to forget the service at the restaurant, the lady is very much experienced with a rare kind of hospitality.

From 5am birds chirping and warm weathers is a sure place to be. I will be back

Date of stay: April 2021
Trip type: Travelled on business
2  Thank modipos
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 October 2020 via mobile

Most excellent location, first class service, excellent food, with quite a variety for breakfast, and the rooms are exceptional.
Priced at a decent amount and definitely providing value for money, I would highly recommend it.

Date of stay: December 2019
Trip type: Travelled on business
Thank Sudikev
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Grand Royal Swiss Hotel, General Manager at Grand Royal Swiss Hotel, responded to this reviewResponded 27 November 2020

Dear Guest,

Greetings from The Grand Royal Swiss Hotel!

Thank you very much for taking your valuable time to share your feedback on TripAdvisor.

It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests.

Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon.

Your Host,
Shan

Shanawaz Basheer
General Manager
Email: gm@grandroyalswisshotel.com
Cell: +254 798 484601

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2020

First off, I would like to apologize to RGS for a late review. I should have written this review in January given the excellent and memorable experience we had with you in Kisumu Kenya. For those who are planning to stay here, you will never regret it. Here's why: The hotel is located about 10 minutes away from the hustle and bustle of Kisumu town so you get to enjoy all the peace and quiet yet still being close to the town. The staff here are excellent!! I really do mean excellent, right from the very courtoeus gatekeepers to the front desk staff and the dining room staff. I miss you all. We never met anybody here who was not smiling! You made our visit memorable. The rooms are beautiful, quiet, and exceptionally clean. They have all the supplies you need. They will even bring you complimentary fruits and dessert to your room! This hotel truly is amazing! It also has beautiful gardens for those who love outdoor weddings
I also would really like to thank all your staff who were involved in making my husband's birthday celebration one for the record books! We loved that gorgeous pool by the way. All the meals you prepared for us in record time. You also took time to sing for him and dance with all of us. You people at Royal Grand Swiss are all jewels. We did not get to swim but it was because of us and not you. Thank you so much Cindy! We are now your customers for life. On a side note, we are praying that Hesline and her friends and all their babies are doing well. Happy new year, and best regards to you all at the Royal Grand Swiss. See you next year!

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bayogar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GrandRoyalSwiss, General Manager at Grand Royal Swiss Hotel, responded to this reviewResponded 6 March 2020

Dear Guest,

Greetings from The Grand Royal Swiss Hotel!

Thank you very much for taking your valuable time to share your feedback on TripAdvisor.

It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests.

Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon.

Your Host,
Shan

Shanawaz Basheer
General Manager
Email: gm@grandroyalswisshotel.com
Cell: +254 798 484601

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2020

One of the modern hotels in Ksm.A bit out of town especially with the current car breaking road out of ksm.
Pleasant entrance and reception.Quick service.Big spacious rooms though some had windows opening on to internal public areas,most odd indeed.The bar terrace is directly in front of some rooms.Odd.Similarly the terrace above the poolside has no view.
That aside,the meals were of a good standard,the service pleasant and attentive and overall it is a nice place to stay.The gym and spa too are more than adequate.

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Byron78
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GrandRoyalSwiss, General Manager at Grand Royal Swiss Hotel, responded to this reviewResponded 27 January 2020

Dear Guest,

Greetings from The Grand Royal Swiss Hotel!

Thank you very much for taking your valuable time to share your feedback on TripAdvisor.

It is always our earnest endeavor that every guest has an outstanding experience each time they stay with us. Your positive feedback boosts up our confidence and encourages us to deliver the best service and attention always. We strive every day to deliver the best experiences to our guests. We had well noted your comments on the structural and design aspects of the hotel.

Nothing would please us more than to have you staying with us again. Looking forward to welcoming you back very soon.

Your Host,
Shan

Shanawaz Basheer
General Manager
Email: gm@grandroyalswisshotel.com
Cell: +254 798 484601

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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