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2 - 7 of 834 reviews
Reviewed 30 January 2018

I had to stay overnight at this hotel for last minute changes on my flight to Aruba. It is a very nice and clean hotel. It has great facilities. Large, comfortable and clean rooms. The food of the self service restaurant is very good. It also has a very large bar and good service where you can enjoy good times with your partner or friends. It is recommended for long stays.

Room Tip: For greater comfort avoid the rooms facing the pool.
Stayed: October 2017, travelled as a couple
Thank Reinaldo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel_Staff, Gerente at Crowne Plaza Maruma Hotel & Casino, responded to this reviewResponded 17 May 2018

Dear guest,

We are happy you enjoy our hotel, thank you for taking the time to write a comment for us. These are very important for us, our goal is to give our guest the greatest experience during the stay, we’ll keep working to make our guest always happy.
Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017

Very nice hotel and incredible suite, personal very politely, I really enjoy a lot and if I returned to this city I would like stay there more time. I loved the food on restaurant omg so delicious. Thank so much for all

Stayed: October 2017, travelled with friends
Review collected in partnership with this hotel
Thank rinaess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel_Staff, Manager at Crowne Plaza Maruma Hotel & Casino, responded to this reviewResponded 18 October 2017

Dear guest,

We are happy you enjoy our hotel, thank you for taking the time to write a comment for us. These are very important for us, our goal is to give our guest the greatest experience during the stay, we’ll keep working to make our guest always happy.
Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo.

Greetings.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

A five star hotel with some smaller defects. The shower and bath are not in the state of the art of a 5* hotel and should be improved. It was not possible to control the air condition.
But the ambient and service are at a high level, worth the price.

Stayed: July 2017, travelled on business
Review collected in partnership with this hotel
Thank uebach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel_Staff, Manager at Crowne Plaza Maruma Hotel & Casino, responded to this reviewResponded 18 July 2017

Dear guest,
Thank you for taking the time to write for us, your comments are really special they help us to grow as a hotel and to offer you the best service, we’re deeply sorry for the inconvenients you had during your stay, we’re immediately working with the
department responsable to improve our services for your wellness. Remember our doors are open for you always.
Greetings.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2017

Excellent installations, room, restaurants and facilities in general. All personnel was polite courteous, attentive and they took care that our time spent there we feel that it was as our home and really enjoyed our time and felt so relaxed, recommended for sure!

  • Stayed: March 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank armando d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this reviewResponded 16 March 2017

Dear guest,

We are happy you enjoy our hotel, thank you for taking the time to write a comment for us. These are very important for us, our goal is to give our guest the greatest experience during the stay, we’ll keep working to make our guest always happy.
Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo.

Greetings.
Social Media Manager
Grecia Hernández

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2017

It is the best hotel in the city.
The attention is first rate.
The most curious thing is that you see the owner walking his facilities.and friendly with his employees
Es el mejor hotel de la ciudad.
La atencion es de primera.
Lo mas curioso es que se va al dueno caminada sus instalaciones.y amigable con los empleados

Room Tip: cambiar los jabones de baños muy buenas instalaciones El.gerente del.counter en main lobby es tremendous Profesional Recomendado
Stayed: January 2017, travelled on business
Review collected in partnership with this hotel
Thank adolfo b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this reviewResponded 16 January 2017
Google Translation

Estimado huésped,

Leer sus comentarios nos llena de orgullo y motivación para seguirle ofreciendo los servicios y atenciones de primera calidad que se merece. Saber que disfrutó de una experiencia memorable nos complace. Con mucho gusto le esperaremos de regreso para seguir compartiendo de su grata compañía.

Saludos cordiales,
Grecia Hernández,
Social Media Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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