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Reviewed 25 September 2014

I stayed in this hotel for at least 2-3 months. So, I know with very detail this hotel.

If you choose your room wisely then your experience will be very nice.

Pros:
1. All the rooms has view to the lake.
2. Seeing the sunrise from your bed is incredible.
3. Quiet and "secure" neighborhood.
4. Large rooms.
5. Premium King Suites and Double Premium Suites, recently renovated.
6. Close to Lago Mall. (One of the best malls in Maracaibo).
7. The bathrooms from the rooms mentioned in bullet #5, has glass shower door.
8. Has its own Power Plant. Very convenient these days when there are black outs happening in the city almost everyday.
9. Close to the outdoor park Vereda del Lago.

Cons:
1. The food from the Hotel's restaurants is just Ok.
2. There are rooms very outdated (be aware).
3. Room service is inefficient.
4. Bell boy service is deficient. I just saw one guy per shift.
5. Breakfast buffet lacks of variety.

Advise: Pay your bill only is your credit card was issued by a Venezuelan Bank.

Room Tip: Select Premium King Suite.
  • Stayed: January 2014, travelled on business
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Thank EliteLevel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel El Paseo M, Jefe de Mercadeo y Ventas at Hotel el Paseo, responded to this reviewResponded 4 December 2014
Google Translation

¡Gracias por sus comentarios y por compartir su experiencia con nosotros! le ofrecemos nuestras sinceras disculpas por haber tenido una mala experiencia con el servicio a la habitación, estos comentarios nos sirven para enfocarnos en nuestras debilidades y ofrecer cada día un mejor servicio. Esperamos poder tener el honor de su visita en una nueva oportunidad.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2012

This hotel is located in a quiet secure neighborhood. It is located within walking distance of Lago Mall (20 minutes) or 5 minutes by taxi. The roooms are very clean and are the largest of the major hotels in Maracaibo. All rooms have a great view of Lake Maracaibo.
The hotel also has the only revolving restaraunt in Venezuela located on the top floor of the hotel. The view of the city and the lake provide a romantic setting and the food is very good.
The staff were very friendly and accommodating during my stay. I also found that the bill was accurate and their were no suprises unlike a couple of the other major hotels I stayed at in Maracaibo.

  • Stayed: November 2012, travelled solo
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2  Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2011

I was there one night. Arriving late, I ha no other choice. Apparently there were no free rooms, except a suit for $200. But this "suite" was smaller than normal rooms in other Best Western hotels. No Wi-Fi internet, although they insisted at the reception desk that there was access. Also not hot water Finally they arranged me internet access via cable, but then there was no more TV. Overall bad experience

  • Stayed: November 2011, travelled solo
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3  Thank RayB119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2011

Spent two nights in this hotel. With about $120/night rate, it is definitely overpriced. The room is quite big, but with very simple furniture, an old-dated 20" TV and a small show/restroom, like a typical US motel room. There is a new InterContinental Hotel in Maracaibo, worth a try next time.

  • Stayed: September 2011, travelled on business
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2  Thank RobertW62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2010

I cannot recommend that hotel, the rooms are old and not very clean, but at least they are big. The air condition is also very loud. Breakfast is medium. The only good thing at this hotel is the restaurant at the top level of the hotel. The food is quite good and the view is great because the restaurant is turning around and you can see the city and the lake of Maracaibo. The area of the hotel is also not the best.

  • Stayed: March 2010, travelled on business
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2  Thank damuhhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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