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Renaissance Caracas La Castellana Hotel
Ranked #3 of 86 Hotels in Caracas
GreenLeadersSilver level
Reviewed 18 August 2017

We stayed at the Renaissance in La Castellana 5 weeks. The hotel is very clean. All the time during breakfast, the team of Mr. Sney and chef John did the very best to accommodate all our needs (we are vegetarians). The waiters very helpful and polite too, and we will always remember Sr. Renny, Basilio.and Darwin. The housekeeping was very attentive and reliable, in particular Sra. Graciela.

  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank JorgeAmanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this reviewResponded 20 August 2017

Dear Mr. JorgeAmanda:

Thank you very much for taking a few minutes of your time.

We are pleased you are satisfied with our service.

If you have any additional comments you want to share with us, please feel free to contact me.

Sincerely,

Raisa Tovar
General Manager
Renaissance Caracas La Castellana Hotel
Raisa.tovar@renaissancehotels.com
+582129083000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6 - 10 of 537 reviews

Reviewed 4 August 2017 via mobile

Overall, the service is excellent. No complaints! What I enjoyed the most in my 4days stay was the great food and the friendly service at the Mijao Asian Bistro. Always well-welcomed by GABRIELA MOREY. SNEY is always attentive to please the customers's cravings. LA FAYETTE offered a great service every night.
And If you want to drink a good coffee don't hesitate to ask YOUN DEIVI to prepare it!

Stayed: July 2017, travelled on business
Thank Yicelia21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this reviewResponded 7 August 2017

Dear Yicelia21:

Thank you very much for taking a few minutes of your time.

We are pleased you are satisfied with our service.

If you have any additional comments you want to share with us, please feel free to contact me.

Sincerely,

Raisa Tovar
General Manager
Renaissance Caracas La Castellana Hotel
Raisa.tovar@renaissancehotels.com
+582129083000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2017

Luis La Cruz, Oreana and Jose provided an excellent service. It was a large group of relatives and friends that were attending my wedding and the team organized the +10 rooms perfectly. I would definitely recommend this hotel and its professional team again.

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Samer Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this reviewResponded 15 May 2017
Google Translation

Estimado Samer Y:

Gracias por sus comentarios.

Nos complace que se encuentre satisfecho con nuestro servicio. ¡Agradecemos que nos haya dado un 5!

Si tiene algún comentario adicional que desee compartir con nosotros, por favor, no dude en contactarme.

Atentamente,

Raisa Tovar
Gerente General
Renaissance Caracas La Castellana Hotel
Raisa.tovar@renaissance.net.ve
+582129083000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2017 via mobile

I had a great dinner at Renaissance's Mijao Restaurant... Luis Laya is quite of very attentive waitress.. Whenever you stay here it's restaurant is a must visit! Thanks!

Rooms are very comfortable and they have all you need for not missing your home so much hehe!

Stayed: June 2016, travelled on business
Thank Mariano R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this reviewResponded 13 May 2017

Dear Mr. Mariano R:

Thank you very much for taking a few minutes of your time.

We are pleased you are satisfied with our service.



Sincerely,

Raisa Tovar
General Manager
Renaissance Caracas La Castellana Hotel
Raisa.tovar@renaissancehotels.com
+582129083000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2017 via mobile

Great Hotel! The rooms are comfortable and modern. The Hotel is really well located and the breakfast is good. The lobby is spacious and the lobby bar is great.

The pressure of the showers should be better. They should implement a system in order to pay the car ticket faster. Finally, they should have a bar at the pool.

Stayed: April 2017, travelled as a couple
Thank Alejandro L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this reviewResponded 1 May 2017

Dear Mr.Alejandro L:

Thank you very much for taking a few minutes of your time.

We are pleased you are satisfied with our service.

If you have any additional comments you want to share with us, please feel free to contact me.

Sincerely,

Raisa Tovar
General Manager
Renaissance Caracas La Castellana Hotel
Raisa.tovar@renaissancehotels.com
+582129083000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Caracas La Castellana Hotel

Address: Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > Chacao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 86 Hotels in Caracas
Price Range: ₹ 11,787 - ₹ 52,978 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Caracas La Castellana Hotel 4.5*
Number of rooms: 193
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