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“Well Appointed - Avoid High floors”

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Renaissance Caracas La Castellana Hotel
Ranked #4 of 86 Hotels in Caracas
GreenLeadersSilver level
Reviewed 2 March 2012

The Hotel is well placed, on a safe and quite nice neighborhood.

PROS
-The staff is quite competent and trained, as you can expect on any chain hotel.
-The rooms are well appointed, with plasma TV, a desk and Wired (only) internet.
-The linen and bedding are excellent, with a high thread count.

CONS:
-The walls are paper thin, and you can actually hear someone sneezing next door.
-Avoid floor 25th, as it is right below the events room on the top floor, and you will not be able to sleep because of the noise.
-No WI-FI in the rooms, just on the common areas

It is a good choice, on a rough city.

  • Stayed: February 2012, travelled on business
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1  Thank SuroAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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144 - 148 of 545 reviews

Reviewed 26 February 2012

The hotel is located in a residential area- i felt safe walking around the vicinity (during the day!) to search for local fare. The lobby gets festive at night, with the option of lounging by the bar or the garden lounge area, but closes at 1am in the morning. The rooms were clean and spacious, and I was able to get a beautiful backdrop of the mountains every morning.

Service was quick and prompt especially with room service, and those working in the gym/pool area were very attentive. Pool area was great, but was on the 5th floor. After 12oclock or so, the sun is blocked by the many high-rises in the area.

My only complaints are that WIFI was extremely expensive (around $20US per day) and was only available per device that you sign up on, NOT by room; and there was a language-barrier with the Front Desk Agents. Beware of signing any documents more than once, especially if you decide anything extra to your room. My friends and I found a lot of hidden charges that were not explained to us when we checked-out.

Room Tip: Higher floors get a better view of the city.
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  • Stayed: February 2012, travelled with friends
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Thank JuliaWH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2012

The hotel is really nice, Also the pool is beautiful, the rooms are clean and glamorous, the rest is amazing and if you like Hindu food they cook it soo is perfect!

  • Stayed: May 2011
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1  Thank alexandrabraun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2012

Generally the hotel left a very good impression, service was fast and polite (front desk, concierge and breakfast stuff), all stuff who we contacted spoke decent to very good English. The only thing that was off is that they don't have whirlpools in their suits as advertised on their official webpage (and again mentioned in our booking confirmation!) but once we found it out we contacted the front desk and they apologized and said they don't have whirlpools in their suits and never had, but to compensate our inconvenience they dropped our rate by 90$.

Room Tip: Staying on a higher floor gives you a very good city view (was worth it on new years night for watc...
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  • Stayed: January 2012, travelled as a couple
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1  Thank Galina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2011

I was on a Business trip in Caracas so my company choose this Hotel for us. The location is good and the area is safe during daytime. My room was on the 25th floor and I had very bad experience with the elevators. Only 2 was working out of 3, sometimes had to wait more than 10 minutes and it was full of other guests already. Gym and pool is nice and modern. The food in the restaurant is tasteless and overpriced. Breakfast was good especially the omelets.
The area is very noisy I could hardly fall asleep which is disappointing when you are on Business trip. The hotel is always busy, many events going on with loud music. Staff need training to meet the Mariott standards. Has no WIFI which is ridiculous.

Room Tip: Try to get a room between floor 10 and 25
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  • Stayed: November 2011, travelled on business
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2  Thank PRitaBudapest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Caracas La Castellana Hotel

Address: Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > Chacao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 86 Hotels in Caracas
Price Range: ₹ 6,740 - ₹ 19,507 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Caracas La Castellana Hotel 4.5*
Number of rooms: 193
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