We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hesam B, General Manager at Zandiyeh Hotel, responded to this review
Responded 30 Oct 2016
Dear Guest
Please allow me an opportunity to introduce myself; my name is Hesam Behzadnia and I am the General manager at Zandiyeh hotel. My Guest service team has advised me of the service you received during your stay with us; first and foremost I want to sincerely apologize for this.
After a thorough review of your case, I have managed to pinpoint the reasons leading to this error. The Iran hotel policies enforce every hotel to take passengers' passports while checking in process and return them exactly after their check out, but I am deeply sorry that one of the laws resulted in the disaffection of one of our special guest such as you and about the noises I have to say This is clearly a mistake from our side and we take full responsibility for it , I ensure you that we do try our best to eliminate this problem. We always strive to provide the best service to our guests and especially to regular guest such as yourself and on this occasion we did not exceed your basic expectation. I would like to extend an invitation to you and your family to stay with us the next time your travel should bring you to Shiraz city Please be kind enough to contact me directly I will personally ensure that your stay is VIP. I look forward in hearing from you and looking forward to welcome you at Zandiyeh Hotel.
your sincerely Hesam Behzadnia General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hesam B, General Manager at Zandiyeh Hotel, responded to this reviewResponded 24 October 2016
Google Translation
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BambiVoyageur
Paris, France
94
Reviewed 20 October 2016 via mobile
Google Translation
Date of stay: October 2016
Trip type: Travelled as a couple
Ask BambiVoyageur about Zandiyeh Hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hesam B, General Manager at Zandiyeh Hotel, responded to this reviewResponded 24 October 2016
Google Translation
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
marcelomaio
Brasilia, DF
123145
Reviewed 4 October 2016
Google Translation
Date of stay: October 2016
Trip type: Travelled as a couple
Ask marcelomaio about Zandiyeh Hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cedric P
Abu Dhabi, United Arab Emirates
3831
Reviewed 21 September 2016
Google Translation
Date of stay: April 2016
Trip type: Travelled with family
Sleep Quality
Cleanliness
Service
Ask Cedric P about Zandiyeh Hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mario797
Caserta, Italy
251124
Reviewed 21 September 2016
Google Translation
Room tip: Piani alti interni.
Date of stay: September 2016
Trip type: Travelled as a couple
Location
Cleanliness
Service
Ask mario797 about Zandiyeh Hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
