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“Rude and unwelcoming”
Review of The Rising Sun

The Rising Sun
Ranked #6 of 12 Restaurants in Lacock
Price range: US$ 7 - US$ 27
Cuisines: European, British, Pub
More restaurant details
Restaurant details
Good for: View, Romantic
Dining options: After-hours, Breakfast, Reservations
Description: Set on top of Bowden Hill with magnificent views across the South Wiltshire countryside and just outside the picturesque National Trust Village of Lacock this Traditional Oak Beamed Pub is the 'quaint essential' English Country inn. Fast building it's reputation for excellent home cooked food using fantastic Local Produce whilst still providing 'Good Traditional Pub Fayre' This is a Must try place. Offering Great choice of Real Ales from the Popular and Local 'Moles' Brewery in Melksham and with those magnificent views you really must give us a go! Roger & Kay look forward to Looking after you!
Reviewed 2 August 2017

We had a family day out at the Lacock Scarecrow Festival (Saturday) and called in on the way home as the kids were thirsty.
I went to the bar to order and the young girl who was serving asked if we were eating. When I said no, she replied in a hugely patronising manner, “Oh, really?” and promptly turned her back on us. After a couple of minutes of faffing about and seemingly doing nothing of any importance, she finally poured my drink before looking at my partner and rudely barking, and I quote, “What do you want?” She then did the same to the kids without the merest hint of a smile or so much as a please or thank you.
Her rudeness really irritated us so we decided to drink up and move on, but on leaving, I put all our empty glasses on the bar and said thanks and goodbye. I appreciate this is no big deal but having worked in pubs it’s something I always do, but again, the girl practically glared at us, didn’t acknowledge what I'd done, didn’t thank us for our custom or bother to say goodbye.
I know places like this make their money on food, but first and foremost it’s a pub, and as such, I don’t think we should be made to feel bad just because we wanted a couple of rounds of drinks. Talking of food, £9.50 for a baguette with a handful of chips? Ouch!
Not a good experience at all......

    • Service
4  Thank Redneck17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (301)
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25 - 29 of 301 reviews

Reviewed 26 July 2017

Husband, friend and I all went to The Riser for a Sunday lunch. Thankfully we booked as it was very busy. The food was very good but a lack of staff did make the service a little slow.

    • Value
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    • Food
1  Thank Mo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2017 via mobile

We went for Sunday lunch in a group.
Ordered drinks from the bar and overheard what I presume was management staff talking about the larger group in the conservatory not having ordered yet, rolling their eyes in exasperation as they did.

Well, I was part of that group and the reason we hadn't ordered was because you hadn't given us any menus to order from, which you sheepishly did when we pointed this out to you.

If you're going to talk negatively about customers, my advice would be to do it out of ear shot of those within the party.

Never before I have been in a restaurant where the waitress shouted for orders from one end of the table, instead of moving around the table and asking each person. One person would order a food choice (such as roast pork) and the waitress would then shout that out and see if anyone else wanted it.
She didn't ask about starters and just took mains and it wasn't until a member of our party asked if she was taking starter orders too that she then asked who wanted a starter (to which 5 or 6 did, so, so not an insignificant number).

I ordered the roast beef- it came swimming in gravy, instead of in a gravy boat, and it tasted, well almost tasteless apart from cornflower and it was a very, pale.
The beef was a bit tough but the veggies were nice. Two of our party had to ask for stuffing as they hadn't any on their plate, whereas others had. This then came out separately in a bowl.
The service of food was patchy. Roast dinners came, then a prolonged wait on veg. The the additional stuffing, then other meals, but it meant that some had almost finished their meal by the time the last one was served.
Whilst we had a cake to share (which we'd brought for the person who's birthday it was), no dessert menus were offered to us. So for those not wanting a slice of cake (which to be fair the male manager did provide plates and a knife to cut it) it meant we had no dessert.

The venue is pretty, even in torrential rain.
The food was ok, but the gravy was vile.
The service was as described. Left a lot to be desired.

We'd go back but possibly only for a drink in their gardens, which have lovely outlooks.

3  Thank kelasarj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2017 via mobile

Had my daughter's dog so chose the Rising Sun to sit out happily though I think they are cool in the bar area too. Staff helpful and welcoming. Silver mullet with mouse was stinking. Risotto was lonely and not overwhelming and green Thai curry with crackers was Devine. Homemade banoffie pie killed conversation and shard chessboard also delicious. Good wine list with great Malbec. Definitely still on the favourites list!

Thank Malforda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2017

The Rising Sun pub located on the outskirts of Lacock on Bowden Hill is in a truly beautiful location with stunning views across the Avon Vale. In fact, probably one of the finest views in the county both from the gardens (weather permitting) and the conservatory. There are tables, benches and chairs in the garden and on the patio.

Internally there is small bar with seating areas, but the main feature and restaurant is in the adjoining conservatory. There is a large car park. Booking a meal at weekends is advisable.

We had lunch here on a very hot day, and settled for beef baguettes and fries in the garden.. Generally, the food here is average pub food at fair prices, with a slightly restricted menu at lunchtimes. What we chose was very good. The presentation was ok, but the service was a bit slow.

This venue is well worth a visit for the location and the views. It has the potential to become one of the better venues in the county, but seeing other reviews, there is a need to improve the food and the service. Recommended

    • Value
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    • Food
Thank Maurice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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