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“Good stop, but needs improving”

Welcome Break - Michael Wood
Ranked #27 of 38 Restaurants in Dursley
Restaurant details
Reviewed 6 April 2018 via mobile

Stopped at Michael Wood (northbound) for a quick bite to eat. The toilets were very clean and the overall service stop was clean, so no complaints about hygiene. After ordering our Burger King from the automated machine (there was a massive queue) we waited quite some time to be served. The staff was clearly flustered, and completely ignored the numbering system which led to further chaos. Half the time no one could hear what was being called out, or where to queue, which led to some people who had been waiting ages being pushed aside as new arrivals claimed their identical meals first. Drinks were served WAY before food, meaning no one knew what drink went with what meal. My partner wasn't even given his drink till we enquired, and found out the machine wasn't serving his choice so he had to choose another. And then when we finally got to eat, I found that i'd been given a bacon cheeseburger wrapped in an ordinary cheeseburger's wrapper. Would visit the station again, but will give BK a miss :/

1  Thank Jenniflaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (57)
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12 - 16 of 57 reviews

Reviewed 4 March 2018

Parking is good and it's a convenient place, we travel from Nottingham to Devon every 6 weeks and always stop here for a toilet break and dinner. Usually go to Burger King and it's almost always terrible nowadays... running out of everything (drinks, chips, water....) but it's a favourite fast food joint of mine. Might have to reconsider.

    • Value
    • Service
    • Food
Thank Nic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

Driving all ways from London decided to stop here for little break nice place and tidy .Had very nice cappuccio on here. Thanks

Thank 1986example
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2018 via mobile

The services themselves are good and lots of food choices, with a subway over the bridge as well. We visited burger king and were served by Ellis who was great. Tables in seating area clean and tidy. The toilets were clean, but they are a bit tired and in need of a modernisation.

All in all its an ok service station and I would definitely stop here again.

2  Thank Karl N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2018

Great for a toilet break and a food stop. Plenty of clean toilets. Various food stands. Shop to buy food, drinks goodies.

Thank rosierosie35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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