I stayed in this hotel with my girlfriend for one night. I was very disappointed with this hotel, firstly we were not allowed to check into our room until 4pm even though their website states check in is from 2pm. When we got into our room, the reception on the TV was awful. We questioned this with the girl at reception who told us we could not expect a decent TV reception was we were "not close enough to the roof and therefore the connection couldn't expected to be good". The attitude of the receptionist was disappointing as she displayed little in the way of customer service. They did change the TV to a small flatscreen but the reception did not improve. One good point was the location and breakfast which were exceptional. Overall disappointed with the hotel, I would not recommend anyone to stay here and I will certainly not be returning in the future. On a side note, I wrote a letter of complaint to the hotel manager and I did not receive a requested response. Again shocking customer service displayed.
- Official Description (provided by the hotel):
- This 4 star manor house hotel is located on the edge of the Atlantic Ocean overlooking Donegal Bay and Rossnowlagh Beach. Award winning cuisine, fine wine and local staff mix to give a truly relaxing experience. Marine spa with seaweed bath, Jacuzzi steam room and 8 treatments rooms is a must visit. ... more less
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- Also Known As:
- Sandhouse Hotel Rossnowlagh