I am a local resident that lives and works in the national park. I went out with friends for drinks and a meal. It took the waitress forever to serve us....even after we asked for service multiple times. When we finally did get the waitress to take our order she disappeared. After 45 minutes I decided to go to the bar and see where our drinks were. They had been sitting at the bar for that whole length of time. I told the bartender to cancel our drinks for the waitress that put them in due to the beer being warm and the ice all melted from the cocktail drinks. When the food finally did come out it was cold....and soggy.
It was starting to get comical on how other customers started to gripe loudly due to the really poor service and of course the staff had every excuse under the sun why they couldn't properly serve the 50 people (max) that were in the dining area.
MORAL of this story....walk 2minutes down the street to McDonalds where you will get better food and customer service, because the Grand Hotel dining Canyon Star Steakhouse room SUCKS!
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