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Sierra K

Love this family run hotel

5.0 of 5 bubblesReviewed 13 Apr 2020via mobile
On Lake Atitlan there is a special place Arca De Noe that is run by the most wonderful couple, Pedro and Paulina. There are fabulous meals made by Chef Domingo and the view is magnificent. The rooms are comfortable with gardens all around. You can learn Spanish there although they speak English, they have language instructors if you want to take classes there. Pedro can take you on beautiful nature hikes around the lake. He can arrange day trips to markets and hot springs. Very reasonably priced. Worth a visit. The village of Santa Cruz is special.
Date of stay: May 2019
Trip type: Travelled solo
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      Reviews (182)
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      10 - 15 of 182 reviews
      Reviewed 21 February 2020 via mobile

      So beautiful place to stay, very nice staff and wonderful room and such a beautiful garden. And just by the water which is very nice and clean. The view of the volcanos and the lake is breathtaking from the sun chairs!

      Date of stay: November 2019
      Trip type: Travelled as a couple
      Thank infoR7933LF
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 19 February 2019

      My wife and I stayed here for 9 nights in January 2019 and will be coming back in 2020 for sure. We stayed in one of the lakefront bungalows which are right on the water, set in a beautiful garden, with an unparalleled view of the Lake. The bungalows are spacious and well-designed. The hotel is located near the dock for easy transfers and access to the tuk-tuks to visit the village of Santa Cruz on the top of the hill (and the excellent Cecap restaurant there). Paulina and her staff (shout-outs to Rosa, Andrees mayor, Andreeus menor, Margarita, Manuela and Rosa) were very helpful accommodate our every need and cleaned the bungalow whenever you request it. The chef in the restaurant is very accomplished and the 90 quetzal set dinner is always worth the price if you have a big appetite (but we didn't every night). The view from the restaurant is lovely and the vines planted attract hummingbirds in great numbers. Santa Cruz is quiet and laid-back but there are plenty of activities available: hiking, swimming, kayaking, stand-up paddling, visits to other towns on the lake by launch, studying at the Santa Cruz Spanish School. There is noise in the bungalows until 9 p.m. from the Free Cerveza Hostel, so if you want to retire before then bring some earplugs. Don't let the comments about spiders or insects disturb you, we saw none at all except in the garden. We can't wait to go back next year.

      Date of stay: January 2019
      • Trip type: Travelled as a couple
        • Location
        • Sleep Quality
        • Service
      Thank Paul B
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 19 January 2019

      Is a review of the restaurant!

      We have some drinks before taking the boat back to Panajachel.
      Drinks are reasonably cheap, but there aren't many choices. The seating is facing the lake. Friendly staff and they have free wifi as well, just asked the password and they're given it to you.

      Date of stay: December 2018
      Trip type: Travelled as a couple
      Thank ShavyB
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 20 December 2018 via mobile

      This place is sorely lacking. Not kept up. Saw lots of spiders on the wall at night—they ran into the cracks when lights went on in room. No mosquito nets or good screens. Lots of noise at night from nearby hostels. Poor lighting to find room at night.

      Date of stay: November 2018
      Trip type: Travelled with friends
      Thank 724elaineq
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Tours-atitlan, Gerente at Hotel Arca De Noe, responded to this reviewResponded 27 December 2018

      Dear Elaine,

      Thank you for your review. We are very sorry to hear about your experience at our hotel. We have taken care of the lights to find the rooms and also have improved our cleaning in the rooms. As for the wall spiders, its hard to avoid them on windy days, we will certainly look for better solution on this.

      Again, I hope you come back again and have a great experience at our hotel.

      Sincerely,
      Arca de Noe

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 30 October 2018

      I didn't stay at the hotel but enjoyed the restaurant a few times during my stay in Sanata Cruz. The food and drinks were delicious, I especially enjoyed the breakfast. The view is beautiful, surrounded by goregous gardens.

      Date of stay: October 2018
      • Trip type: Travelled solo
        • Location
        • Service
      Thank SIOBHAN D
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Tours-atitlan, Gerente at Hotel Arca De Noe, responded to this reviewResponded 27 December 2018

      Hola,

      Thank you so much for your review. We appreciate your recommendation and we will inform our staff about your experience, we look forward to see you in the future.

      Best regards,

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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