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“Nice clean hotel. Good location”

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Comfort Suites Airport Phoenix
Ranked #20 of 52 Hotels in Tempe
Certificate of Excellence
Hacienda Heights
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice clean hotel. Good location”
Reviewed 25 April 2012

Stayed here for 3 nights. On arrival, staff at the front desk greeted us and were very friendly. Beautiful lobby. Reserved an accessible room. the room did not meet our needs and we were quickly given a different room that fit our needs. Room and bath were very clean. There is a fitness room with treadmill, bicycle, eliptical and large flat screen tv. The breakfast was better than most. Hot waffles, eggs, breakfast meat, but if you arrive during the last 45 minutes, the cooks dont refill the missing items. Check out was a breeze. We will definitely stay here again when in town.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GinnyHaciendaHeights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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275 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Corinth, MS
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 April 2012

I stayed here for a week on business in March 2012. The location was great. Its only about 15 minutes from the airport and it is close to the Interstate. The lobby looked new. The staff were very helpful. I had several packages delivered there, and they took good care of them. The bed was comfy. I agree with another reviewer that the pillows were small, but that's a minor thing. I had a problem with the A/C on the first night, but they corrected it quickly.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pstacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Cruces, New Mexico
2 reviews
Reviewed 3 April 2012

First time staying in this hotel and the location is very handy for accessing locations either in central Phoenix or the east valley. My room was clean and in good shape. Entry lobby was also clean and in good order. The bed was average and was supplied with annoying "chiclet" pillows (six for a king size bed) which make it difficult to find a comfortable resting position. Housekeeping staff was very friendly and did a nice job cleaning the room. Young ladies staffing the front desk were surly at times and occasionally more interested in surfing the web than greeting or smiling at guests when they walked into the lobby. Elevator stopped working on my last day which made checking out a pain since we had to drag our luggage down the stairs. My room overlooked the pool and noise from guests enjoying the pool intruded into the room. Overall, a good experience at a decent hotel that could benefit from friendlier front desk employees.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank streamw1se
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralMgr_CS, General Manager at Comfort Suites Airport Phoenix, responded to this review, 5 February 2013
Dear Guest,

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Alexander Grant
GM
Comfort Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 April 2012

We stayed here for 2 nights. Upon our return the 2nd day, we noticed that our son's Nintendo 3DS was missing from the table (stupid us for trusting that it would be safe!) When we notified the front desk, they dismissed the notion that the maid staff took it. This was the only logical conclusion, since no one else was in our room all day. We notifed Tempe Police to make a report (even though they really couldn't do anything). The manager flat out told us, "Our maids didn't take anything. You are jumping to conclusions." He wouldn't even refund our 2nd night's stay. If you choose to save a few bucks and stay here, DO NOT leave anything of value within sight...it most likely won't be there when you get back. :( On a different note, the spa was colder than the pool! The only good things were the breakfast and the bed was comfortable.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ddbrown2075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, WA
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 March 2012

There is nothing special about this hotel. It is your default Comfort Inn level hotel except it's a little bigger since the rooms are "suites". And by that all you get is a bigger studio space with a sitting area separated by a short half wall. Not that there is a separate bedroom like other suite hotels. It's clean enough and big enough but it is quite average. Nothing special here. The heating and cooling unit is one of those exterior units under the window so when it runs, it can blow at the bed right next to it. That and of course as usual, those units are noisy when they kick off. Nothing out of the ordinary here. Breakfast was the default average light weight breakfast you get at most hotels, but I didn't pick this hotel to get a big breakfast.

The 2 reasons why I chose this hotel. Reason #1, it is close enough to the airport but since it's in Tempe and not Phoenix, it was much cheaper than the hotels right next to the hotel. And on that note, if you are expecting a hotel airport shuttle to pick you up, it can take up to half and hour for them to get to you. Call early! Apparently the shuttle works for other hotels too not a dedicated shuttle service and it is still a 15 min drive between Sky Harbor and this hotel.

Reason #2, we wanted to rent a car for a week. This hotel is only minutes away from Enterprise. By renting from the Tempe location instead of the airport, we literally saved $200 for the week vs. picking a car up at the airport. In fact, when we called for a pickup, they couldn't get to our hotel for another 2 hours, so I just walked to Enterprise from the hotel since it was a nice day. It was about a 15 min walk. And no, I didn't have to drop the car off back in Tempe. I was able to drop it off at the airport for an additional $35. But since I saved $200, I was still well ahead.

Otherwise, this was an average hotel with the default breakfast and default level of service and cleanliness. Which is why I'm giving it an average rating.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tykwong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Airport Phoenix

Property: Comfort Suites Airport Phoenix
Address: 1625 S 52nd St, Tempe, AZ 85281-6233
Phone Number:
Region: United States > Arizona > Central Arizona > Tempe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 52 Hotels in Tempe
Price range (per night): ₹ 4,913 - ₹ 7,951
Hotel Class:3 star — Comfort Suites Airport Phoenix 3*
Number of rooms: 92
Official Description (provided by the hotel):
Renovation to be completed by summer 2009! All suite property in quite location close to 1-10 and just minutes away from the Phoenix Airport, ASU, downtown Phoenix, Old Town Scottsdale and Tempe Town Lake. Our hotel offers free wireless Internet, deluxe continental breakfast and outdoor pool. All of our rooms include voicemail, microwave, fridge, hairdryer and iron. Ask about our Park & Fly rate if you would like to leave your car in the hotel parking lot. ... more   less 
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Also Known As:
Comfort Suites Airport Phoenix Hotel Tempe
Comfort Suites Tempe
Tempe Comfort Suites

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