Gorgeous resort in a magically beautiful setting. However, staff leaves much to be desired! The "vortex walk" was such a joke we had to abandon the group. After 45 min the guy leading the walk was still talking about "spaceships" and started leading tai chi on the lawn. What?! We expected a hike. It makes for a funny story but we were also disappointed!
The food is terrible! We went to the best restaurant on site -it was $200 for 3 people. The food was bland, overly salty, gritty (sandy scallops anyone?) and it took over an hour to come out of the kitchen! It was a family member's birthday dinner and it just was awful all around. I had also called ahead of time to line up something "chocolate" for the birthday girl's dessert and was promised it would be taken care of. Guess what our chocolate lover actually got? Flan! And... she hates flan!! Fail Enchantment!! Sushi with hard and dry rice? They have it. Wait staff who don't understand food allergies or know what's on their own menu? They got that too! I do have to say that everyone was quite nice, but just didn't do their jobs effectively.
There are more complaints but overall, let's just say the staff need to spend less time staring at crystals and reading their palms, or whatever those Sedona types do... and more time providing the excellent service they promise. Such a disappointment. This is a 5 star resort and very expensive, and they really REALLY need to raise the bar.
The amazing show of natural beauty and wonderfully upgraded rooms made me give this place more stars.
P.S. There is "free wi-fi" that does not work almost anywhere in the resort. We got locked out of our room several times by a faulty door lock (we got about 10 keys and each time they didn't work!) and... we had to flag down staff in a golf cart since we had no phone service to call the front desk.
- Official Description (provided by the hotel):
- Surrounded by stunning views of red rock Boynton Canyon and the Coconino National Forest, Enchantment Resort combines the rugged grandeur of the Southwest landscape with luxurious amenities and Native American culture. All 218 Arizona-style guest rooms, completely renovated, have beehive fireplaces and private patios with views of the towering crimson cliffs. The 70-acre resort offers guests more than 100 activities each week including hiking, mountain biking, tennis,cooking classes, arts and crafts, and Native American programs. Resort guests enjoy exclusive access to Mii amo, a destination spa, consistently ranked among the world's best, and Seven Canyons golf club for 18 holes of golf with stunning views. ... more less
- Also Known As:
- Enchantment Hotel Sedona
- Enchantment Hotel And Mii Amo
- Enchantment Resort And Mii Amo