After breakfasting in town we returned to the Star prior to the 10 AM check out to find that our room had been stripped (bed linens piled outside, trash removed and dumped, etc.) and some of our personal items were missing. We called the number posted on the office door (no office staff from 8PM-10AM) and were directed to wait until Ms. Clair arrived. We then waited around while she hunted for the maid.The ensuing dialog centered around how hard the maid has to work so she needs to get a head start, rather than an acknowledgment that our security had been breached when items were removed before check out. This interaction kept us from getting on the road for an extra hour and was emotionally upsetting, with little if any concern by the Star staff. The missing items were eventually found in the maid's pocket and the trash. The owners have been contacted in writing via the motel website and have NOT replied.
- Official Description (provided by the hotel):
- The Star Motel is located in the historic center of Sedona, uptown. Location, location, location! Galleries, restaurants, and shopping. The motel has been family owned for over 35 years. The rooms are clean and comfortable. Queen and king sized beds, walk in showers with seating, free Wi-Fi, parking in front of guest rooms. All rooms have red rock views. All rooms are non-smoking & no pets. ... more less
- Reservation Options:
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- Also Known As:
- Star Hotel Sedona