The Hyatt Gainey Ranch is one of the more beautiful resorts in the valley. Unfortunately, its current ability to properly welcome visitors leaves much to be desired.
I had stayed several times at this property, and so knew where to park. We left our luggage in the car, on the off chance that our room would not be ready at 1PM. My wife and I walked up to the front door, excited, well dressed and smiling, and did not even receive a "Good Afternoon" or "Hello" from the bell men in front. Then when the first door would not open for us, they acted as if they did not see us, to show the way in! They offered no welcome, no guidance to the front desk, not even an acknowledgement of our presence!
Undaunted, we approached the front desk. I cheerfully explained that though I was traveling on business, my wife was with me, and she would appreciate a nice room. We were told no room was currently ready, but that for an extra $100 we could have an upgraded room right away. Politely declining, we strolled the property for an hour. At 2:15 Our "nice" room was shown to my wife: commanding a view of a huge roof and the parking lot!
Still using every ounce of pleasantness we requested a better room. Jen told us that "our rate" (booked for 50 people at a prestigious conference at the hotel) did not allow a better room. "Ya know what I mean?" repeated several times was her way of telling my wife to take it or leave it. Politely resisting, we were told that "maybe in 2 hours" something would be available. The hotel was not full, nor was the very nice room we were finally shown at 5:15 in a wing where any house maids were working. (ie. it appeared to have been available all the time.)
Fortunately, the pool staff and the cleaning staff were much kinder than the "professional staff" in the front of the hotel. So too did the weather cooperate, as my wife enjoyed a beautiful day and a half at the pool.
- Official Description (provided by the hotel):
- Set amidst flowering cactus, breathtaking sunsets and framed against the majestic McDowell Mountains, Hyatt Regency Scottsdale Resort and Spa features a 2 1/2-acre "water playground", 27 holes of championship golf, world-class tennis, Spa, the Native American Learning and Environmental Center, an international art collection and four distinctively different restaurants. ... more less
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- Also Known As:
- Hyatt Regency Scottsdale Resort And Spa At Gainey Ranch Hotel Scottsdale
- Gainey Ranch
- Hyatt Gainey Ranch Resort