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All reviews small airport private airport front desk best westerns breakfast staff free breakfast great place to stay breakfast bar within a mile radius shuttle service breakfast room awesome hotel would stay here again great shopping mayo clinic living room king suite
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Reviewed 5 April 2018

This hotel needs to be updated and we were also not informed that it is directly next to a small airport (jets) and an industrial area! Unfortunately our room backed on to a noisy restaurant or bar and there was loud music until about midnight.The rooms were clean and the bed comfortable but from the decoration and furnishings it appeared to be run down and in need of a total makeover. The best part was the breakfast, which was excellent. I am glad that we only stayed for one night here. I have a problem with Best Western calling some of their hotels "Plus". I have only stayed at one of these "Plus" hotels that genuinely deserved this label and that was in Oregon.

Room Tip: Quieter room would be up high,away from the airport
  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Joan1914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThunderbirdSuites, Front Office Manager at Best Western Plus Scottsdale Thunderbird Suites, responded to this reviewResponded 7 April 2018

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Nice location, close to major highways & roads. The Breakfast was always amazing and well done. The breakfast staff was even better. Very Helpful! Best value in Scottsdale in my opinion, in a super safe location.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Wayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThunderbirdSuites, Front Office Manager at Best Western Plus Scottsdale Thunderbird Suites, responded to this reviewResponded 7 April 2018


Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

I had a room here for three nights, Tuesday-Friday. The room was very clean. Had a king-size bed and separate "living room" area, Room 401. Although I had requested a quiet room, this was both near the elevator (not in itself noisy, but other guests who got out of it were noisy) and near the rooftop air ducts/heating-cooling system. But the worst noise is the large construction site right across the way-- trucks start arriving around 3:30am, complete with loud back-up beeps and idling engines. Sadly, the noise is loud enough to wake me up despite using earplugs. I know this isn't the hotel's fault, but it is still a factor for people who need a full night's sleep before work.

Breakfast was decent, the women working in the breakfast area were very nice. Parking is adequate and there's a large mall nearby for restuarants. Good, safe location. Sadly, will not stay there again until the construction is complete.

Room Tip: 401 is near elevator and rooftop cooling/heating system.
  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank BonzoGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThunderbirdSuites, Front Office Manager at Best Western Plus Scottsdale Thunderbird Suites, responded to this reviewResponded 1 April 2018

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

This hotel was not what we expected based on the online promotions which oversold it. It is very dated and the location is directly bordering on a large private airport. The staff was excellent. The included breakfasts were palatable. The room was very dark and the balcony was too small to be of much use.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Irishbaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThunderbirdSuites, Front Office Manager at Best Western Plus Scottsdale Thunderbird Suites, responded to this reviewResponded 30 March 2018

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

Rooms were clean and lobby was very inviting. Breakfast was great and staff was extremely pleasant. Steve at breakfast and Lori the bartender in the lounge were obviously happy to be at their jobs and went out if their way to be sure we had a pleasant experience while at the hotel.

  • Stayed: March 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank Debbie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThunderbirdSuites, Front Office Manager at Best Western Plus Scottsdale Thunderbird Suites, responded to this reviewResponded 30 March 2018


Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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