I stayed at this hotel as a distressed traveler following a day of snafus so it was great to see smiling and warm faces throughout the night.
I was arriving after the evening snacks and hadn't eaten since I got stuck on a plane earlier in the day, so the shuttle driver offered to stop at Jack-in-the Box on the way to the hotel since there wasn't anything within driving distance. While I ordered and wolfed down two tacos for 99 cents he went back to the airport to pick up a couple who had just arrived.
After he picked me up we went to the hotel where I was told I didn't get the coupon I needed to get the distressed passenger rate, but I assume the woman working the clerk saw the exhaustion and distressed look on my face and helped sort it out.
The hotel was very inviting, although it feels very large and loses some warmth. The room was welcoming and clean, although it is nearing the time for an upgrade. Fortunately this is already underway as I noticed signs asking for understanding for the day time construction.
I made a reservation for a ride to the airport the night before and left my hotel room around 4:45 a.m. for a 6:00 a.m. flight figuring it was about 15 minutes to the airport. I was prompt for my shuttle, but the shuttle driver was not. The desk was unattended and so was the shuttle outside. It was a bit confusing, but eventually someone came out so I could check out and the shuttle driver arrived, coffee in hand, a few minutes later.
Chalking it up to the early morning hours, I went solo on the shuttle and we easily made it there in less than 10 minutes and with plenty of time for my flight.
Morning service could have been better, but overall it was a good experience and I'd come again.
- Official Description (provided by the hotel):
- Drury Inn & Suites Phoenix Airport is conveniently located off I-10 by Phoenix Sky Harbor International Airport. A free, 24-hour airport shuttle is available. This hotel is centrally located between downtown Phoenix and Tempe, near Arizona State University. Enjoy free hot breakfast and free hot food and cold beverages every evening at our 5:30 Kickback(R). ... more less
- Reservation Options:
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- Also Known As:
- Drury Inn And Suites Phoenix Airport
- Drury Inn & Suites Phoenix Airport Hotel Phoenix
- Radisson Phoenix Airport Hotel
- Phoenix Radisson