Stayed there this past week (Jan. 20, 2012) while attending a conference and choose the Hyatt because of it's location right across from the Convention Center. When we checked in we were told they could not honor our request for a king size bed, but they would put us on a high floor so we would have a better view. OK, I can live with the two queens. We go to the room and open the drapes to see our view...More hotel highrises and an oblique view of some mountains.
Went back to the front desk and got moved to the opposite side of the hotel on the same floor. Better. But the room itself wasn't anything to write home about. Small bathroom, with no room to turn around, torn shower curtin. The main room had 2 queen beds, a small dresser, a night stand between the beds, a desk, desk chair, and some lamps. Notice anything missing? There is no chair except the desk chair, (which is fine for the desk, but not as the only place to sit for four days. What hotel doesn't supply a chair for their guest?
The linens were old and the towels were frayed and pretty much everything looked old and worn out.
If Hyatt wants to be a destination hotel, they have to improve their image. Simply beacuse they are the closest hotel to a major venue doesn't mean we won't go elsewhere for better accomodations.
- Official Description (provided by the hotel):
- Situated in the center of this southwest cosmopolitan city, our downtown Phoenix hotel offers comfort and convenience. From spacious guestrooms to delicious dining to diverse city adventures, we invite you to stay and experience. Our hotel is only steps away from the Phoenix Convention giving you easy access to the best that Phoenix has to offer. ... more less
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- Also Known As:
- Hyatt Regency Phoenix Hotel Phoenix
- Phoenix Hyatt Regency
- Hyatt Phoenix