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“Huge Disappointment!”

Turf Paradise Race Course
Ranked #61 of 238 things to do in Phoenix
Attraction details
Reviewed 17 April 2017

I hadn't been to the races in quite a while and decided we would go on Saturday. We got the club house tickets got a great table, We bet on the first race and lost, on to the next race, we bet and went outside to see the race and be right by the finish line, our horses came in 1st and 2nd, you can imagine how excited we where, we went up to cash our tkts out and to our surprise the women who sold us the tkts said our tkts were no good that they were for a race at the Keeneland track, we were shocked and said we bet Turf Paradise, second race and she said it was our responsibility to ck the tkts. We were NOT happy and this women acted like this happens all the time. We went to speak to a supervisor, and she said the teller should have caught it, but it still was our responsibility. However, not only did we get the wrong track she gave us the wrong race, race 8, we found that out because we did ck the Kenneland track race 2 and my # horse would have won that race, so I would have received some money, because the horse placed and did not win, but still better than nothing, but because that women not only sold us the wrong track it was the wrong race.
Lesson learned Check your racing ticket because apparently your out of luck if you don't and you have a winning ticket.
But we will NOT be returning to the race track, I thought it was handled very poorly and the teller was not helpful.
Because of her carelessness, our fun day at the race track turned in to a HUGE DISAPPOINTMENT and we left after the 2nd race.

Thank LSor3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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JPMiles / Payback Arrow
JPMiles / Payback Arrow
Reviews (114)
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"fun afternoon"
in 7 reviews
"betting windows"
in 5 reviews
"triple crown"
in 2 reviews
"live racing"
in 2 reviews
"horse track"
in 2 reviews
"kentucky derby"
in 2 reviews
"pleasant afternoon"
in 2 reviews
in 26 reviews
in 11 reviews
in 43 reviews
in 3 reviews
in 4 reviews
in 7 reviews
in 4 reviews
in 2 reviews

13 - 17 of 114 reviews

Reviewed 11 April 2017

We go to the Valley of the Sun each March for Spring Training. We are there usually over two weeks, and need a diversion that is not baseball. Not that there is anything wrong with baseball.

We have made Turf Paradise a place we visit once a spring. Located in North Phoenix, it is easily accessible by freeway. Parking is free. Admission is $2 if you don't have a free admission coupon. Lots of race tracks are kind of sleezy, not Turf Paradise. Clean, well-kept, family friendly, and lots or room to move around. We usually head upstairs and sit in the grandstand in a group. Tellers are friendly, and helpful, as we bring new folks each visit. Also from up top you have a great view of the desert mountains.

You can choose your level of betting, most of our crew does $5 or less per race, or not bet at all and just enjoy watching the horses run.

It is a great day out, and part of our Spring Training ritual.

Thank BfC_49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2017

This was a fun day of watching races. I am not sure what people expect when they go to a horse race but this place was pretty typical of others around the country if not better. It is just like the race track in Baltimore where the preakness is held every year. Food is very casual but good. The chocolate cake and chili dogs were both great! Drinks are very weak though. I had 4 makers marks and not even a slight buz.

Thank TTKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2017 via mobile

With all of the OTB options in the Valley of the Sun, it is a wonder that anyone bothers to actually come to the track anymore. Mediocre races, but in essence being able to bet on any active track in North America, makes a day at races appealing. No admission fee is attractive. Waiting attendants in reserved area (no fee) are pleasant and attentive and food is good. We love the Reuben. Attendance is scarce. Recommend going before this becomes a pleasant memory.

Thank Lee F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 March 2017

Had a fun day learning about horse racing and betting while enjoying a wonderful buffet. We were booked in a private room and buffet which gave us access to the veranda...the best of both worlds, air conditioned comfort between races and yet we could stand outside to watch each race! The alternative races, camels, zebras and ostruches provided more entertainment! The animals were treated humanely with a vet on side at all times! A great entertaining day.

Thank MarilynandGary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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